At Conifer Health Solutions, I manage prior authorization requests and review provider orders, clinical documentation, payer policies, and medical-necessity criteria for complete submissions.
I lead a team handling genetic testing authorizations, supporting case follow-up and timely progression through payer review. I also train and mentor team members to improve workflow consistency and accuracy.
When cases are delayed or denied, I coordinate follow-up and support appeals and reconsideration efforts. I work with ordering providers, laboratories, and insurance companies to resolve documentation and coverage issues.
Earlier, as Office Manager / Front Office at Minoli Plastic Surgery Clinic, I managed front-office operations and coordinated postoperative patient care and follow-up.
