Toya Jones

Managed policy inquiries and coverage reviews across homeowners, manufactured home, condo, and landlord home insurance products, ensuring accurate documentation and carrier-compliant processes. Supported claims intake and policy change requests while maintaining detailed CRM records and coordinating with remote operations teams.

Reviewed and processed personal lines policy applications across auto, home, renters, condo, landlord home, boat, motorcycle, RV, mobile/manufactured home, and umbrella lines for accuracy and completeness. Used carrier quoting and policy management systems to validate coverage options, calculate premiums, and maintain compliant documentation.

Reviewed auto insurance policy documents and applications across 20+ carrier platforms, validating coverage terms, limits, and premium calculations for accuracy. Documented and managed the policy placement process from inquiry through binding using multiple quoting systems and CRM platforms.

Managed documentation and policy processing across a personal lines book of business using Salesforce CRM, ensuring policy completeness and accuracy. Reviewed coverage terms against client needs and state-specific requirements and was recognized as Top Sales Agent of 2021 for performance and accuracy.

Managed the full auto claims lifecycle from first notice of loss (FNOL) through closure while handling high daily claim volumes with accuracy and efficiency. Served as primary point of contact for rental coordination using ARMS (Enterprise), liaised with body shops for repair timelines, and completed inspection, payment authorization, subrogation follow-up, and closure; also mentored new hire trai

Completed a high school education and earned a High School Diploma from P.D. Jackson-Olin High School.

Completed a pre-license course with AD Banker as part of preparation for an insurance license.