小市民 #Towner4896 User
@towner4896user
Operations generalist with 15+ years turning unclear tasks into executed, vendor-coordinated outcomes.
What I'm looking for
I’m an operations generalist with more than 15 years of hands-on experience building and running small businesses across retail, e-commerce, creative services, business consulting, and cross-border procurement. My strength is taking an unclear task and moving it forward through research, solution comparison, and practical execution.
I’ve managed end-to-end operations for Royal Paws, supported business owners through Future Plus Production and Future Plus Trading, and launched a beauty and wellness operation. Since 2023, I use ChatGPT, Claude, Gemini, and NotebookLM to speed up research, structure information, document processes, and improve workflows—especially in broad support roles where priorities can change.
Experience
Work history, roles, and key accomplishments
Independent Operations Projects
Self Employed
Jan 2009 - Present (17 years 8 months)
Ran short-term, parallel business projects based on client demand, including cross-border personal shopping and procurement. Researched options, sourced and negotiated with suppliers, and coordinated purchasing, delivery, and client follow-ups.
Run short-term and parallel business projects based on client demand, including cross-border personal shopping and procurement, foreign currency exchange, indoor retail sales and vehicle window tinting.
• Research options, compare prices and recommend practical solutions.
• Source suppliers, negotiate terms and coordinate purchasing and delivery.
• Organize client requirements, schedules, informa
Built and operated a pet retail and breeding brand from initial setup to daily operations, covering both e-commerce and a physical storefront.
• Managed procurement, supplier coordination, inventory, order fulfilment and logistics.
• Set up and maintained online sales channels, product listings and customer workflows.
• Coordinated branding, store operations and day-to-day problem solving.
• Shif
Beauty & Wellness Operator
Rioyean Beauty Aesthetic & Riosmed Lab
Jun 2019 - Jan 2021 (1 year 7 months)
Launched and operated a beauty and wellness retail and services operation from market research through ongoing execution. Sourced suppliers, coordinated setup and positioning, and managed customer workflows and service delivery.
Beauty & Wellness Business Operator
Jun 2019 - Jan 2021 (1 year 7 months)
Identified a market opportunity and launched a retail and services operation in the beauty and wellness sector.
• Sourced suppliers and compared products, pricing and commercial terms.
• Coordinated location setup, product positioning and daily operations.
• Managed customer workflows, service delivery and operational issues.
• Handled the business from initial planning through launch and ongoing
MLM System Architect & Consultant
Future Plus Production & Future Plus Trading
Sep 2015 - Jan 2021 (5 years 4 months)
Designed practical business systems and client-facing solutions, translating broad goals into actionable execution steps. Supported company identity and packaging, and helped structure sales, recruitment, training, and team workflows.
MLM System Architect & Corporate Consultant
Sep 2015 - Jan 2021 (5 years 4 months)
Designed practical business systems and client-facing solutions for companies, connecting business needs with execution.
• Developed company identity, packaging and supporting business materials.
• Helped structure sales, recruitment, training and team workflows.
• Coordinated client requirements, internal teams and external service providers.
• Turned broad business goals into actionable systems
Graphic Designer & Marketing Consultant
Nov 2014 - Sep 2015 (10 months)
Led marketing and design work while coordinating the full client delivery process.
• Gathered client requirements and converted them into clear project briefs.
• Planned and produced marketing and corporate materials.
• Managed client communication, revisions, timelines and final delivery.
• Supported customer onboarding and day-to-day project coordination.
Worked as a Technician at Yuk Choy Private High School.
Worked as a Technical Specialist at Tint Studio.
Co-founded and operated a photography service for portrait, wedding and lifestyle clients.
• Managed client briefs, scheduling, production and final delivery.
• Handled photography, post-processing and quality control.
• Coordinated the complete workflow from first enquiry to project completion.
Worked as a Retail Sales Specialist at KH Pasaraya.
Education
Degrees, certifications, and relevant coursework
Confucian Private Secondary School
Unified Examination Certificate (UEC)
2007 - 2009
Availability
Location
Authorized to work in
Job categories
Skills
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