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小市民 #Towner4896 UserTU
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小市民 #Towner4896 User

@towner4896user

Operations generalist with 15+ years turning unclear tasks into executed, vendor-coordinated outcomes.

Malaysia
Message

What I'm looking for

I want broad operations support where priorities shift, and I can keep work moving end-to-end—coordinating vendors, organizing information, handling practical issues, and improving workflows with AI-supported documentation and research.

I’m an operations generalist with more than 15 years of hands-on experience building and running small businesses across retail, e-commerce, creative services, business consulting, and cross-border procurement. My strength is taking an unclear task and moving it forward through research, solution comparison, and practical execution.

I’ve managed end-to-end operations for Royal Paws, supported business owners through Future Plus Production and Future Plus Trading, and launched a beauty and wellness operation. Since 2023, I use ChatGPT, Claude, Gemini, and NotebookLM to speed up research, structure information, document processes, and improve workflows—especially in broad support roles where priorities can change.

Experience

Work history, roles, and key accomplishments

SE
Current

Independent Operations & Business Projects

Self-employed

Jan 2009 - Present (17 years 10 months)

Run short-term and parallel business projects based on client demand, including cross-border personal shopping and procurement, foreign currency exchange, indoor retail sales and vehicle window tinting.

• Research options, compare prices and recommend practical solutions.
• Source suppliers, negotiate terms and coordinate purchasing and delivery.
• Organize client requirements, schedules, informa

RP

Founder & Operations Lead

Royal Paws

Jan 2022 - Feb 2026 (4 years 1 month)

Built and operated a pet retail and breeding brand from initial setup to daily operations, covering both e-commerce and a physical storefront.

• Managed procurement, supplier coordination, inventory, order fulfilment and logistics.
• Set up and maintained online sales channels, product listings and customer workflows.
• Coordinated branding, store operations and day-to-day problem solving.
• Shif

RL

Beauty & Wellness Business Operator

Rioyean Beauty Aesthetic & Riosmed Lab

Jun 2019 - Jan 2021 (1 year 7 months)

Identified a market opportunity and launched a retail and services operation in the beauty and wellness sector.

• Sourced suppliers and compared products, pricing and commercial terms.
• Coordinated location setup, product positioning and daily operations.
• Managed customer workflows, service delivery and operational issues.
• Handled the business from initial planning through launch and ongoing

FT

MLM System Architect & Consultant

Future Plus Production & Future Plus Trading

Sep 2015 - Jan 2021 (5 years 4 months)

Designed practical business systems and client-facing solutions, translating broad goals into actionable execution steps. Supported company identity and packaging, and helped structure sales, recruitment, training, and team workflows.

FT

MLM System Architect & Corporate Consultant

Future Plus Production & Future Plus Trading

Sep 2015 - Jan 2021 (5 years 4 months)

Designed practical business systems and client-facing solutions for companies, connecting business needs with execution.

• Developed company identity, packaging and supporting business materials.
• Helped structure sales, recruitment, training and team workflows.
• Coordinated client requirements, internal teams and external service providers.
• Turned broad business goals into actionable systems

KB

Graphic Designer & Marketing Consultant

Koperasi Usahawan Umatrin Berhad

Nov 2014 - Sep 2015 (10 months)

Led marketing and design work while coordinating the full client delivery process.

• Gathered client requirements and converted them into clear project briefs.
• Planned and produced marketing and corporate materials.
• Managed client communication, revisions, timelines and final delivery.
• Supported customer onboarding and day-to-day project coordination.

YS

Technician

Yuk Choy Private High School

Aug 2013 - Apr 2014 (8 months)

Worked as a Technician at Yuk Choy Private High School.

TS

Technical Specialist

Tint Studio

Jan 2011 - Oct 2013 (2 years 9 months)

Worked as a Technical Specialist at Tint Studio.

KP

Retail Sales Specialist

KH Pasaraya

Jan 2010 - Nov 2010 (10 months)

Worked as a Retail Sales Specialist at KH Pasaraya.

Education

Degrees, certifications, and relevant coursework

CS

Confucian Private Secondary School

Unified Examination Certificate (UEC)

2007 - 2009

Tech stack

Software and tools used professionally

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