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Tori Sharba

@torisharba

Customer Success Manager at SchoolMint who converted 50% of trial customers into annual contracts and generated $300K in expansion revenue.

United States

Message

At SchoolMint, I managed strategic school accounts and guided customers through onboarding, implementation, adoption, retention, and renewal. I converted 50% of trial customers into annual contracts and generated $300K in expansion revenue within four months.

At Grant Porter Designs, I managed customer projects from consultation through delivery, coordinating plans, timelines, commercial discussions, and stakeholders. I currently support front-desk operations and guest relations at Hotel Investment Services, handling guest requests and reservations using HMS.

Experience

Work history, roles, and key accomplishments

Current

Front Desk Agent & Night Auditor

Current

Hotel Investment Services

Apr 2026 - Present (6 months)

Supported front-desk operations at an 85-room seasonal hotel, handling guest relations, reservations, and service issues. Managed 30+ inbound calls per shift and coordinated with housekeeping and maintenance to ensure smooth operations.

Customer Service HMS Reservations Guest Relations Problem Solving Communication Skills

Customer Success Manager

SchoolMint

Sep 2022 - Sep 2025 (3 years)

Managed 50+ strategic school accounts and owned the full customer lifecycle from onboarding to renewal. Converted 50% of trial customers into annual contracts and generated $300K in expansion revenue within four months.

Customer Success Account Management Onboarding Retention Renewals Expansions Salesforce Planhat Zendesk Asana Monday.Com Slack Microsoft 365 Google Workspace Duda Vendasta Meta Ads ChatGpt Hubstaff

Project Manager

Grant Porter Designs

Jul 2020 - Sep 2022 (2 years 2 months)

Managed multiple customer projects from consultation to delivery, owning client communication, planning, and execution. Coordinated internal stakeholders to ensure quality and deadlines were met.

Project Management Client Relations Communication Skills Planning Scope Management Workflow Improvement

Hostess / Waitress

Various Organisations

Jan 2015 - Jan 2020 (5 years)

Built a strong foundation in customer experience and service delivery across high-volume environments. Managed customer enquiries and complaints while developing communication and problem-solving skills.

Customer Service Communication Skills Problem Solving Conflict Resolution