Tori Dean

Built the company's first customer service department and lead a team of up to 15, owning hiring, onboarding, training, coaching, delegation and HR. Grew monthly commercial and trade revenue more than 400% by launching the program and creating its pricing, account structure and compliance process.

Expanded from customer service into running 7 more areas as the company grew (production, manufacturing, inventory, accounting, shipping, logistics and reporting), leading a team of up to 15. Earned hundreds of five-star customer reviews leading pre-sale, order, shipping and warranty support for a direct-to-consumer electric bike brand.

Raised the front desk sales close rate 35% by retraining the team on the sales conversation. Ran front office operations for a high-volume wellness franchise with about 20 massage therapists, including staffing, scheduling and the client experience.

Managed scheduling for 6 doctors, handled patient escalations, and kept the office current on insurance and compliance changes.

Ran a full restaurant location, managing labor, inventory, purchasing and sales planning.

Completed the MAP Leadership & Management Development Program in 2024.

Earned a Medical Assisting Certification in 2015.

Completed general education coursework at Orange Coast College in 2012.