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Tommy Garcia

@tommygarcia

Customer Success Manager in SaaS who analyzed CRM and engagement data to identify churn risks and account growth opportunities.

Honduras

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What I'm looking for

I'm seeking a Software Engineer position where I can contribute my programming knowledge, analytical thinking, problem-solving, and technology experience to building reliable software solutions.

As Customer Success Manager — Medicaid/Medicare Campaign, I analyzed customer health scores and engagement metrics to identify behavioral trends, churn risks, and account growth opportunities.

I monitored customer performance indicators and translated CRM data into actionable insights for customer-success activities. I managed customer information and engagement workflows across Salesforce, HubSpot, Gainsight, and GoHighLevel.

In this healthcare-focused customer-success environment, I applied data analysis and KPI monitoring to support proactive account-management strategies and strengthen customer engagement processes.

I earned a Bachelor’s Degree in Industrial Engineering from Universidad Nacional Autónoma de Honduras (UNAH), where I studied Python, C++, and Java. I’m seeking a Software Engineer position where I can contribute my programming knowledge, analytical thinking, and technology experience to building reliable software solutions.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

Medicaid/Medicare Campaign

Feb 2021 - May 2026 (5 years 3 months)

Analyzed customer health scores and engagement metrics to identify churn risks and growth opportunities. Managed customer information and workflows across multiple CRM platforms.

Salesforce HubSpot Gainsight GoHighLevel Data Analysis KPI Monitoring Customer Success CRM SaaS

Sales Agent

SaaS Company

Nov 2020 - Jan 2021 (2 months)

Conducted outbound prospecting and cold-calling in a SaaS environment to generate qualified opportunities. Monitored sales metrics and KPIs to support data-driven activity management.

Outbound Sales Cold Calling Prospecting SaaS KPI Tracking Sales Metrics

Education

Degrees, certifications, and relevant coursework

Universidad Nacional Autónoma de Honduras (UNAH)

Bachelor's Degree, Industrial Engineering

Activities and societies: Relevant Programming Coursework: Python Programming, C++ Programming, Java Programming

Bachelor's Degree in Industrial Engineering from Universidad Nacional Autónoma de Honduras (UNAH), completed in 2025. Coursework included Python, C++, and Java programming.