Looking for a job

ElianPEM !!

@elianpem

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Aspiring systems engineer building Java and Python projects, including a JavaFX game and a self-balancing AVL tree.

Honduras

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What I'm looking for

I’m looking for a junior software engineering role where I can keep building on my skills, with a growing focus on Linux and systems.

At Universidad Nacional Autónoma de Honduras (UNAH), I’m studying Systems Engineering and building a foundation in object-oriented programming, data structures, and algorithms.

I built SoundRush, a vertical-scrolling 2D game in Java and JavaFX, and implemented a self-balancing AVL tree from scratch in Python to index log entries by date. Both projects are on GitHub.

As a PENS Operator at First Contact BPO, I connect U.S. healthcare providers with medical interpreters and handle audio and video calls while managing several platforms. I’m looking for a junior software engineering role, with a growing focus on Linux and systems.

Experience

Work history, roles, and key accomplishments

Current

PENS Operator

Current

First Contact BPO

Jul 2025 - Present (1 year 3 months)

Connect U.S. healthcare providers with medical interpreters across many languages, following strict call protocols. Handle a high volume of audio and video calls while managing several platforms at once; HIPAA and cybersecurity certified.

Call Handling Multitasking HIPAA Cybersecurity Communication Skills

Customer Service Representative

IntouchCX

Aug 2022 - Jul 2025 (2 years 11 months)

Handled product return and exchange requests, applying sound judgment and company quality standards. Evaluated cases and made decisions within established guidelines, in a fully English-speaking environment.

Customer Service Returns Management Decision making English