Claudio HernandezCH
Open to opportunities

Claudio Hernandez

@claudiohernandez

Proactive and self-taught data analyst

Honduras

What I'm looking for

Looking for a challenging role that utilizes my data analysis skills to drive business growth and improvement.

I am a highly responsible and proactive data analyst with a strong background in mathematics and computing. I possess excellent communication skills, which enable me to work effectively with various departments and groups of people.

I hold a six-sigma yellow belt certification and am currently pursuing IBM data analysis, Google data analytics, and six-sigma green belt certification. My technical expertise includes proficiency in Excel, Python, SQL, and Tableau/PowerBI.

With experience in data analysis and real-time monitoring, I am well-equipped to ensure service levels and productivity goals are met. I am a strong communicator and have a proven track record of providing excellent customer service.

Experience

Work history, roles, and key accomplishments

ST
Current

Data Analyst

Startek

Jan 2022 - Dec 2022 (11 months)

Ensured service levels and productivity goals were met, coordinated reporting data and insights, and served as resident expert on Workforce Management software suite.

ST

Real-time Analyst

Startek

Feb 2021 - Jan 2022 (11 months)

Monitored operations in real-time to ensure management/staff compliance, planned to achieve management/personnel objectives, and guaranteed equipment distribution.

ST

Customer Service Agent

Startek

Jan 2020 - Feb 2021 (1 year 1 month)

Assisted clients with inquiries, problems, and concerns, provided information on products, shipping, and services, and helped provide customer satisfaction.

Education

Degrees, certifications, and relevant coursework

Claudio hasn't added their education

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Tech stack

Software and tools used professionally

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Claudio Hernandez - Data Analyst - Startek | Himalayas