Open to opportunities

Claudio Hernandez

@claudiohernandez

Message

Proactive and self-taught data analyst

Honduras

Message

What I'm looking for

Looking for a challenging role that utilizes my data analysis skills to drive business growth and improvement.

I am a highly responsible and proactive data analyst with a strong background in mathematics and computing. I possess excellent communication skills, which enable me to work effectively with various departments and groups of people.

I hold a six-sigma yellow belt certification and am currently pursuing IBM data analysis, Google data analytics, and six-sigma green belt certification. My technical expertise includes proficiency in Excel, Python, SQL, and Tableau/PowerBI.

With experience in data analysis and real-time monitoring, I am well-equipped to ensure service levels and productivity goals are met. I am a strong communicator and have a proven track record of providing excellent customer service.

Experience

Work history, roles, and key accomplishments

Current

Data Analyst

Current

Startek

Jan 2022 - Dec 2022 (11 months)

Ensured service levels and productivity goals were met, coordinated reporting data and insights, and served as resident expert on Workforce Management software suite.

Excel Python SQL Workforce Management Access

Real-time Analyst

Startek

Feb 2021 - Jan 2022 (11 months)

Monitored operations in real-time to ensure management/staff compliance, planned to achieve management/personnel objectives, and guaranteed equipment distribution.

Tableau Monitoring Workforce Management

Customer Service Agent

Startek

Jan 2020 - Feb 2021 (1 year 1 month)

Assisted clients with inquiries, problems, and concerns, provided information on products, shipping, and services, and helped provide customer satisfaction.

Customer Service English Spanish Product Knowledge