CHClaudio Hernandez
@claudiohernandez
Proactive and self-taught data analyst
HondurasWhat I'm looking for
I am a highly responsible and proactive data analyst with a strong background in mathematics and computing. I possess excellent communication skills, which enable me to work effectively with various departments and groups of people.
I hold a six-sigma yellow belt certification and am currently pursuing IBM data analysis, Google data analytics, and six-sigma green belt certification. My technical expertise includes proficiency in Excel, Python, SQL, and Tableau/PowerBI.
With experience in data analysis and real-time monitoring, I am well-equipped to ensure service levels and productivity goals are met. I am a strong communicator and have a proven track record of providing excellent customer service.
Experience
Work history, roles, and key accomplishments
Data Analyst
Startek
Jan 2022 - Dec 2022 (11 months)
Ensured service levels and productivity goals were met, coordinated reporting data and insights, and served as resident expert on Workforce Management software suite.
Real-time Analyst
Startek
Feb 2021 - Jan 2022 (11 months)
Monitored operations in real-time to ensure management/staff compliance, planned to achieve management/personnel objectives, and guaranteed equipment distribution.
Customer Service Agent
Startek
Jan 2020 - Feb 2021 (1 year 1 month)
Assisted clients with inquiries, problems, and concerns, provided information on products, shipping, and services, and helped provide customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Claudio hasn't added their education
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Availability
Location
HondurasAuthorized to work in
Job categories
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