Tom Duffield
@tomduffield
Strategic advisor and operational leader driving data-informed executive decisions.
SpainWhat I'm looking for
I am a strategic advisor and operational leader with 10+ years partnering with senior executives, in UK Government, to translate vision into execution across complex, global environments. I build governance and performance frameworks (OKRs/KPIs) that accelerate impact and enable timely course-correction.
I lead cross-functional teams in data, analytics, customer insight and research to produce executive-ready insights, rapid decision support and measurable improvements. I have delivered high-tempo situational reporting in high-pressure contexts (multiple international crises) and converted long-term strategies into executable plans with clear accountability.
My track record includes redesigning overseas operating models, creating consultancy services for rapid-response reporting, managing large project portfolios, and being a finalist in the Civil Service Data Challenge (2021) for a cross-government intelligence capability. I blend clear judgment, stakeholder influence and analytics-enabled strategy to drive pragmatic delivery.
Experience
Work history, roles, and key accomplishments
FOHead of Business Intelligence
Foreign, Commonwealth & Development Office
Aug 2020 - Present (5 years 2 months)
Lead a 19-person analytics, insight and research function to deliver executive-ready intelligence, establish operating rhythms and governance, and provide high-tempo decision support that enabled rapid, data-informed operational decisions.
FOBusiness Performance Manager
Foreign, Commonwealth & Development Office
Jul 2017 - Aug 2020 (3 years 1 month)
Managed a performance team delivering practical solutions and metrics to improve service delivery, redesigned the overseas consular operating model, and led a consultancy service and rapid-response analysis during COVID-19.
FOSenior Performance Analyst
Foreign, Commonwealth & Development Office
Sep 2015 - Jul 2017 (1 year 10 months)
Led performance analysis of consular services, producing concise briefings and agile recommendations that supported service improvements and senior decision-making.
FOData Analyst & Product Manager
Foreign, Commonwealth & Development Office
May 2014 - Aug 2015 (1 year 3 months)
Established a global data analytics platform, defined performance metrics and led organisational design initiatives to improve decision-making quality.
FOCustomer Experience Analyst
Foreign, Commonwealth & Development Office
Sep 2012 - Apr 2014 (1 year 7 months)
Built and optimised information systems for global contact centres, led analysis and reporting cycles, and provided insights to inform operational priorities and parliamentary briefings.
Education
Degrees, certifications, and relevant coursework
AgilePM Foundation & Practitioner
AgilePM Foundation & Practitioner, Project Management
2014 - 2014
Obtained AgilePM Foundation and Practitioner certification in 2014.
TUThe Open University
Certificate in Professional Management, Professional Management
2013 - 2014
Completed a Certificate in Professional Management through The Open University from 2013 to 2014.
UKUniversity of Kent
LLB; LLM, Law
2007 - 2011
Completed LLB and LLM degrees in Law at the University of Kent between 2007 and 2011.
Microsoft Power BI Data Analyst
Microsoft Power BI Data Analyst, Data Analytics
Completed Microsoft Power BI Data Analyst certification.
PRINCE2 Project Management
PRINCE2, Project Management
Holds PRINCE2 Project Management certification.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Salary expectations
Social media
Interested in hiring Tom?
You can contact Tom and 90k+ other talented remote workers on Himalayas.
Message TomFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
