Open to opportunities

Tokunbo Obadofin

@tokunboobadofin

Technical Support Engineer specializing in Microsoft 365 and Windows administration to deliver fast, reliable user support.

Nigeria

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What I'm looking for

I’m looking to support enterprise Microsoft 365 and Windows environments, solve complex user issues, and improve operations through automation, clear documentation, and customer-focused teamwork.

I’m a Technical Support Engineer with over 5 years’ experience in corporate Windows and Microsoft 365 environments. I focus on troubleshooting and administering Office 365 services, Windows 10 Pro, and Active Directory user and group management.

I’ve supported organizations by diagnosing and resolving Office 365 issues across SharePoint, OneDrive, Teams, and Exchange, while managing AzureAD domain joins and delivering timely outcomes using ConnectWise Manage PSA. I also mentor help-desk teams and implement desktop configuration processes to streamline support operations.

I’m committed to reliable solutions that improve operational efficiency and user satisfaction. I’ve also strengthened M365 availability, performance, and security, and used the Power Platform to automate workflows and increase productivity.

Experience

Work history, roles, and key accomplishments

Technical Support Analyst

Far Out Solutions Ltd

Sep 2023 - Dec 2025 (2 years 3 months)

Diagnosed and resolved Office 365 issues and performed Windows 10 Pro troubleshooting to improve resolution efficiency. Managed SharePoint, OneDrive, Teams, and Exchange troubleshooting, including Azure AD domain joins and escalated case handling via ConnectWise Manage PSA.

SharePoint Microsoft Teams Exchange Windows 10 Pro Troubleshooting Escalation Management

Technical Support Engineer

Gigmo Solutions Pvt. Ltd

Dec 2022 - Oct 2023 (10 months)

Diagnosed and resolved Office 365 issues while administering Windows Active Directory user and group management. Supported SharePoint, OneDrive, Teams, and Exchange troubleshooting across Windows 10/11 and Mac OS X endpoints.

SharePoint Microsoft Teams Exchange Troubleshooting

Business Development Manager

AndAssociates

Dec 2021 - Jun 2022 (6 months)

Generated and pursued new business opportunities and partnerships, preparing presentations for management and prospective clients. Managed marketing literature and social media presence, and compiled monthly reports for management.

Business Development Partnership Development Presentation Development Social Media Management Marketing Collateral Negotiation

Technical Support Engineer (Enterprise)

Tek Experts Nigeria Limited

Jun 2020 - Nov 2021 (1 year 5 months)

Administered and maintained Microsoft 365 services including Entra ID, Copilot, SharePoint Online, Teams, and OneDrive for Business to support availability, performance, and security. Built Power Platform workflows to automate business processes and delivered user training, workshops, and documentation while implementing security and compliance controls.

Microsoft 365 Administration Microsoft Entra ID SharePoint Online Microsoft Teams OneDrive For Business Power Automate Security Compliance Copilot Microsoft Endpoint Manager

Business Operations/Safety Manager

Aid to Aid International Ltd

Jun 2018 - Feb 2019 (8 months)

Set annual HSE targets and managed subcontractors to ensure safety and quality compliance. Coordinated on-site negotiations, monitored deliveries and relief supplies, supervised contract completion, and maintained relationships with clients and regulatory bodies.

Subcontractor Management Safety Compliance CSR Initiative Oversight

Business Development & Safety Manager

Stream of Favour Logistics Limited

Aug 2012 - Apr 2017 (4 years 8 months)

Managed on-site negotiations and operations while maintaining client relationships and tracking warehouse goods movement. Implemented ISO 9001:2008 and ISO 18001:2007, developed safety handbooks and manuals, and planned HSE targets and staff training.

ISO 9001 Subcontractor Management