Toi Howard

I am an emergency dispatch professional with six years of experience in crisis management and technical troubleshooting. My expertise lies in data analysis and team collaboration, where I consistently enhance emergency response protocols and ensure compliance with regulatory standards. I am committed to fostering seamless cooperation among dispatch teams and first responders, aiming to streamline crisis management processes and improve community safety.

In my current role as a Telecommunications Equipment Operator (911) at the Office of Unified Communications in Washington, DC, I efficiently manage emergency calls, ensuring rapid response and accurate information relay. I have facilitated communication between emergency services, enhancing response times and resolving caller issues swiftly while maintaining calm under pressure. My previous experience as a Telecommunications Installation Technician has equipped me with the skills to optimize installation processes and improve network reliability, further contributing to my effectiveness in emergency response.