Looking for a job

Adama Akinta Susso

@adamaakintasusso

Message

I support customers and teams through clear communications and operational coordination.

Gambia

Message

What I'm looking for

I'm looking for a customer support, communications, or administrative role where I can manage client communication, coordinate operations, improve workflows, and help deliver positive service experiences.

I've supported small organizations, NGOs, and Innovarx Global Health through customer communication, appointment scheduling, records management, and operational coordination. I handle inbound and outbound inquiries across email, messaging platforms, and digital channels while keeping clients informed and services running smoothly.

At Innovarx Global Health, I progressed from Customer Service Representative to Pharmacy Liaison, Customer Care Representative, and Communications Lead. I've coordinated patient and pharmacy communication, supported public-health initiatives, produced reports and newsletters, monitored engagement, and supervised interns across collaborative workflows.

Experience

Work history, roles, and key accomplishments

Current

Freelance Communications Consultant

Current

Remote

May 2025 - Present (1 year 4 months)

Provide customer support and communication services for small organizations and NGOs, including responding to client inquiries, developing communication templates, and supporting operational coordination.

Customer Service client support Communication Skills Administrative Coordination Documentation Email Messaging Google Workspace Microsoft Office Remote Collaboration

Communications Lead

Innovarx Global Health

Dec 2024 - May 2025 (5 months)

Coordinated communication between internal teams, managed workflows and documentation, produced reports and digital content, and monitored engagement metrics.

Communication Skills Coordination Documentation Project Coordination Reporting Digital Content Engagement Metrics Supervision

Wellness Consultant & Communications Officer

Innovarx Global Health

Oct 2024 - Dec 2024 (2 months)

Managed communication with subscribed patients, scheduled doctor consultations, conducted follow-up calls, and maintained records of patient interactions.

Communication Skills Scheduling Customer Service Records Management Healthcare

Pharmacy Liaison

Innovarx Global Health

Jul 2024 - Oct 2024 (3 months)

Coordinated communication between patients and partner pharmacies to ensure timely medication delivery, scheduled deliveries, and assisted with prescription inquiries.

Coordination Communication Skills Scheduling Customer Service Healthcare

Customer Service Representative

Innovarx Global Health

Feb 2024 - Jul 2024 (5 months)

Managed inbound and outbound customer inquiries via email and messaging platforms, maintained customer records, and coordinated communication between teams and clients.

Customer Service Communication Skills CRM Email Messaging Records Management Coordination

Communications Intern

The Woman Boss

Oct 2023 - Mar 2024 (5 months)

Assisted with digital campaigns and communications for women empowerment programs, supported event coordination, and drafted sponsorship letters.

Communication Skills Digital Campaigns Event Coordination Documentation Google Workspace

Content Creator & Videographer

GamTube Media

Jul 2023 - Oct 2023 (3 months)

Produced digital media content including videos and social media materials for youth audiences, coordinated content production schedules, and assisted with planning digital content workflows.

Content Creation Videography Social Media Coordination Planning