Open to opportunities

Tobias Determined

@tobiasdetermined

Message

Bookkeeper and administrative professional who turns busy operations into accurate records and great service.

United States

Message

What I'm looking for

I’m looking for a role where I can manage accurate records, support daily operations, and deliver excellent customer service in a fast-paced environment. I want opportunities to keep building my skills while contributing consistently.

I’m a book-keeper and administrative assistant with a strong track record in fast-paced customer service and office support. I bring “excellent and succinct communication skills,” active listening, and “quick to learn” energy to every task.

At Zaxby’s, I worked in a high-volume environment handling money and food preparation, and I was training toward an assistant manager role. I also worked as an ERC/Collections Agent, where I handled debt collection with “a lot of data entry and customer service.”

Most recently at Smoke City, I started as a cashier, then became manager of one of six store locations, and was promoted into book-keeping plus assistant support for upper management. I worked across all six locations, communicated with managers, enforced company policy, handled employee/customer relations, and temporarily took over hiring and onboarding for three months—using Excel for bookkeeping and performing typical office administrator tasks.

Experience

Work history, roles, and key accomplishments

Bookkeeper & Admin Assistant

Smoke City

Jun 2022 - Feb 2026 (3 years 8 months)

Advanced from cashier to manager across one of six locations, then into bookkeeping and administrative support. Coordinated with other managers, enforced company policy, handled employee/customer relations, and temporarily led hiring and onboarding while supporting upper management.

Bookkeeping Excel Cash Handling Administrative Support Employee Relations Onboarding Policy Enforcement Customer Service

Cashier

Tanner’s Groceries

Aug 2019 - Feb 2020 (6 months)

Worked as a cashier at a combined gas station and smoke shop, handling money on a traditional cash register. Restocked inventory, maintained store grounds, and posted social media content for product advertising.

Cash Handling Customer Service Store Upkeep Communication Independent work

Seasonal Cashier

Target

Oct 2018 - Jan 2019 (3 months)

Provided customer service during seasonal operations, primarily handling the cash register and customer satisfaction. Also restocked products to support store needs.

Cash Register Customer Service Customer Satisfaction Cash Handling Communication

Assistant Manager

Zaxby’s

Jun 2017 - Sep 2018 (1 year 3 months)

Handled money and supported fast-paced customer service and food preparation, while training toward an Assistant Manager role. Left the role due to transportation issues after a move.

Customer Service Cash Handling Food Preparation Record keeping Active Listening Multitasking Communication

Collections Agent

ERC

May 2018 - Jun 2018 (1 month)

Completed debt collection work with heavy data entry and customer service responsibilities. Managed the role alongside a second job at Zaxby’s and quit due to scheduling conflicts.

Debt Collection Data Entry Customer Service Record keeping Empathy Multitasking

Education

Degrees, certifications, and relevant coursework

St. Johns River State College

Associate of Arts (A.A.)

2020 -

Grade: 3.6 GPA

Currently enrolled and working toward an Associate of Arts degree, with a stated 3.6 GPA and remaining one science requirement and a civic literacy test before graduating.