Tlalane Ramokone
@tlalaneramokone
Experienced customer service professional seeking TEFL/TESOL opportunities.
LesothoWhat I'm looking for
My name is Tlalane Ramokone, and I am an experienced customer service professional with a strong background in managing operations and providing exceptional service. I have worked in various roles, including Call Center Manager and Customer Service Consultant, where I honed my skills in communication, problem-solving, and team leadership.
With a Bachelor's degree in English Linguistics and Theatre and Drama from the National University of Lesotho, I am passionate about education and language. I am now looking to transition into TEFL/TESOL roles, where I can leverage my customer service experience and my love for teaching to make a positive impact on students' lives.
Experience
Work history, roles, and key accomplishments
Call Center Manager
Computer Frontiers Inc.
Dec 2018 - Jul 2020 (1 year 7 months)
Managed call center operations, ensuring efficient customer service delivery and team performance. Oversaw daily activities and implemented strategies to improve service quality.
Evisa Airport Supervisor
Computer Frontiers Inc.
Jul 2017 - Dec 2018 (1 year 5 months)
Supervised Evisa operations at the airport, ensuring smooth processing and customer satisfaction. Managed a team to facilitate efficient visa services.
Evisa Support Agent
Computer Frontiers Inc.
May 2017 - Aug 2017 (3 months)
Provided support for Evisa applications, assisting customers with inquiries and processing documentation. Ensured accurate and timely handling of visa requests.
Customer Service Consultant
Vodacom Lesotho (Pty)Ltd
Jun 2016 - Apr 2017 (10 months)
Addressed customer inquiries and resolved issues, maintaining high levels of customer satisfaction. Provided comprehensive support for various telecommunication services.
Call Centre Agent
Vodacom Lesotho (Pty)Ltd
Aug 2015 - Jun 2016 (10 months)
Handled incoming calls from customers, providing information and resolving service-related issues. Maintained accurate records of customer interactions and transactions.
Education
Degrees, certifications, and relevant coursework
NLNational University of Lesotho
Bachelor's, English Linguistics and Theatre and Drama
Studied English Linguistics and Theatre and Drama.
UAUniversity of South Africa
Short Course, Customer Service Management
Completed a short course in Customer Service Management, focusing on key principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
LesothoAuthorized to work in
Job categories
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