Titilola Daodu
@titiloladaodu
Customer Experience Manager at Taxspire resolving platform issues and improving customer journeys across tax and business services.
NigeriaWhat I'm looking for
At Taxspire, I support SMEs and individual users with onboarding, platform adoption, and issue resolution across accounting, tax, and business advisory services. I coordinate with Engineering and Tax Advisory teams to investigate complex cases and explain technical or regulatory information in customer-friendly terms.
At LuminEvents, I supported customers during the MVP launch and resolved 95% of escalated issues within the same day. I also worked with Engineering and QA to reproduce and resolve customer-facing bugs.
I designed onboarding sessions for more than 20 event organizers at LuminEvents, reducing recurring support queries by 30%. I gathered feedback from more than 50 early adopters and shared recurring issues with Product and Operations.
At PiggyVest, I handled 150ā200 customer cases daily across chat and email in an SLA-driven fintech environment. I analyzed service data and feedback, contributing to a 20% improvement in response times and better ticket categorization.
Experience
Work history, roles, and key accomplishments
Customer Experience Manager
Taxspire
Nov 2025 - Present (10 months)
Support SMEs and individual users throughout onboarding, platform adoption, and issue resolution across accounting, tax, and business advisory services. Serve as a first-line escalation point, coordinating with Engineering and Tax Advisory teams to investigate and resolve complex cases.
Customer Experience Manager
LuminEvents
May 2025 - Nov 2025 (6 months)
Served as the primary point of contact between customers and internal teams, capturing and analyzing feedback from 50+ early adopters. Managed real-time customer support during MVP launch and resolved 95% of escalated issues within the same day.
Customer Success Executive
PiggyVest
May 2023 - Mar 2025 (1 year 10 months)
Managed an average of 150ā200 customer cases daily across chat and email within a high-volume, SLA-driven fintech environment. Investigated and resolved customer enquiries and complaints, maintaining a 95% customer satisfaction rate.
Education
Degrees, certifications, and relevant coursework
Chartered Institute of Personnel Management of Nigeria
Certification, Personnel Management
Pursuing the CIPM Certification, currently at Intermediate I level.
Obafemi Awolowo University
Bachelor of Arts, English Language
Pursued a Bachelor of Arts in English Language from the Department of Arts and Humanities.
University of Michigan
Specialisation, Financial Technology
Completed the Financial Technology Innovations Specialisation.
Coursera
Certification, Six Sigma
Completed the Six Sigma Principles certification.
McKinsey & Company
Program, Professional Development
Completed the McKinsey Forward Program.
Coursera
Certification, Customer Success
Completed the Customer Success Fundamentals certification.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Skills
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