Open to opportunities

Tinia Powell

@tiniapowell

Message

Patient-focused professional delivering care, customer service, and dependable support.

United States

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What I'm looking for

I’m looking for a role where I can combine compassionate patient support with excellent customer service—helping people feel safe, informed, and cared for while following clear protocols and working well with a supportive team.

I’m a Patient Ambassador and Certified Nursing Assistant who brings a steady, compassionate approach to high-volume, fast-paced environments. I’ve maintained strict sanitation and safety standards, answered guest questions with confidence, and delivered attentive service through face-to-face and phone support.

Across nursing and personal care roles, I’ve collected specimens, monitored vitals, documented care in EMR, and supported patient comfort through daily assistance and clinical observations. I also bring customer service strength from earlier telemarketing work, including CRM documentation, issue resolution, and clear communication that builds trust and retention.

Experience

Work history, roles, and key accomplishments

Current

Patient Ambassador

Current

Southeast Health

Jul 2021 - Present (5 years)

Provided guest and customer service by answering questions, educating visitors on exhibits, and escorting individuals and groups through points of interest. Maintained sanitation and health/safety standards and supported high-volume, fast-paced operations.

Guest Service Customer Service Sanitation Health and Safety Visitor Education Public Speaking Team Collaboration Phone Support Communication

CNA - Certified Nursing Assistant

Wesley Place On Honeysuckle

Jun 2016 - Mar 2020 (3 years 9 months)

Provided basic and patient support care, including monitoring vitals, assisting with activities of daily living, and documenting care in an EMR system. Responded to emergencies, performed bedside care tasks, and reported abnormal changes to supervisors.

Patient Care Vital Signs Monitoring Patient Hygiene Bathing And Grooming Passive Range Of Motion Dressing Changes Glucose Testing Emergency Response Bedding Change

PCA Personal Care Assistant

Oxford HealthCare

Apr 2016 - Jun 2019 (3 years 2 months)

Delivered patient care by transporting patients, assisting with ambulatory needs, and monitoring/reporting vital signs using an EMR system. Supported comfort and safety through light home cleaning, grooming, bathing assistance, housekeeping, and laundry.

Personal Care Patient Care Vital Signs Mobility Support Home Care Light Cleaning Grooming Housekeeping Laundry Communication

PCA Personal Care Assistant

Adams Pro Home Health Care

Feb 2006 - Jul 2016 (10 years 5 months)

Assisted residents with food and fluids, personal hygiene, toileting, transfers, mobility, positioning, and maintaining a clean and safe environment. Observed behavioral patterns and reported negative behaviors to providers, and supported independence and dignity through activities of daily living.

Personal Care Patient Care Caregiving Home Care ADLS Toileting Care Bowel And Bladder Care Perineal Care Positioning And Turning Feminine Hygiene Resident Independence And Dignity Communication Skincare Support

Customer Service Representative

West Telemarketing / Alorica

Jul 2000 - Aug 2004 (4 years 1 month)

Handled customer inquiries and resolved customer issues through friendly, knowledgeable communication. Documented correspondence in a CRM, troubleshot shortages/overages for quality control, and supported customer retention with needs analysis and recommendations.