Brittany Trent
@brittanytrent
Compassionate personal care aide focused on patient-centered support and strong communication.
What I'm looking for
I am a compassionate, dedicated personal care aide with hands-on experience providing patient-centered care in home health settings. I specialize in assisting clients with daily living activities, monitoring vital signs, and developing personalized care plans with families.
At Addus Home Health I trained new staff on best practices and safety protocols, promoted client comfort and independence, and promptly communicated changes in client health to healthcare providers. I also handle household needs and errands to support clients’ daily lives.
Previously I worked in customer service roles where I managed high-stress situations, resolved complaints with empathy, and maintained product and process knowledge to assist customers effectively. Those roles strengthened my communication, conflict resolution, and documentation skills.
I bring a reliable, client-focused work ethic, a commitment to promoting dignity and comfort for clients, and the ability to adapt quickly to new systems and procedures. I seek opportunities where I can continue delivering high-quality, compassionate care and contribute to a supportive team environment.
Experience
Work history, roles, and key accomplishments
Personal Care Aide
Addus Home Health
Apr 2023 - Present (2 years 5 months)
Provide patient-centered care including ADLs and vital signs evaluation, developed personalized care plans, trained new staff, and maintained client comfort and independence.
Customer Service Representative
Teleperformance USA
Apr 2018 - Nov 2019 (1 year 7 months)
Handled inbound calls for FedEx customers, resolved complaints with empathy, and maintained professionalism under pressure to improve customer loyalty.
Customer Service Representative
Global Contacting Services
Jun 2010 - Feb 2011 (8 months)
Answered inbound banking-related calls, logged interactions in customer service systems, resolved complaints, and collaborated to improve service processes.
Education
Degrees, certifications, and relevant coursework
Chilhowie High School
High School Diploma, General Education
Completed High School Diploma at Chilhowie High School in June 2010.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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