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Tinashe Amtero

@tinasheamtero

Message

I support secure Microsoft 365, cloud, network, and server infrastructure environments.

Zimbabwe

Message

At The Cross Platform, I administer Microsoft 365 and Intune environments for over 20 managed service clients, supporting more than 500 users across cloud, infrastructure, and end-user environments. I manage identity, endpoint security, onboarding, networking, Windows Server, virtualization, backups, and service documentation.

Previously, I supported enterprise IT operations at Travelport Zimbabwe, improving system performance by 35%, reducing security incidents by 60%, and maintaining 99.9% availability. At Kenac Computer Systems, I delivered infrastructure support for banking, government, telecommunications, and commercial clients using Windows Server, Active Directory, VMware, Hyper-V, Veeam, enterprise servers, storage, and networking.

Experience

Work history, roles, and key accomplishments

Current

Systems Support Specialist

Current

The Cross Platform

Jan 2025 - Present (1 year 7 months)

Maintained SLA compliance by prioritizing incidents, performing root-cause analysis, and delivering timely resolutions across infrastructure, cloud, and end-user support environments serving a user base of more than 500 clients. Administered Microsoft 365 environments, including Exchange Online, SharePoint, OneDrive, Microsoft Teams, licensing, security groups, and user identity management across

IT Administrator

Travelport Zimbabwe

Jan 2023 - Dec 2024 (1 year 11 months)

Managed daily IT operations supporting an enterprise user environment, business applications, and business-critical technology systems while providing first and second-line technical support to minimize operational disruptions. Administered Active Directory environments, managing user accounts, permissions, security groups, and access control to maintain secure enterprise access.

Active Directory Windows Server Microsoft Technologies enterprise applications Infrastructure Monitoring Troubleshooting Security Best Practices Vulnerability Management Preventive Maintenance Incident resolution IT Asset Management Technical Documentation User Training

ICT Engineer

Kenac Computer Systems

Mar 2020 - Jun 2022 (2 years 3 months)

Delivered infrastructure and technical support across dozens of enterprise client environments within the banking, government, telecommunications, and commercial sectors. Installed, configured, and maintained servers and network equipment, supporting reliable IT operations across diverse customer environments.