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Tina Buchianga

@tinabuchianga

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Compliance Analyst specializing in vendor onboarding due diligence and AML screening.

Kenya

Message

What I'm looking for

I’m looking for a role where I can own AML/KYC vendor due diligence end-to-end, support payments operations and SLA compliance, and collaborate cross-functionally to keep onboarding and customer experiences audit-ready.

I’m a Compliance Analyst focused on end-to-end vendor and third-party onboarding due diligence, including KYC/KYB, UBO identification, sanctions, PEP, and adverse media screening. I run sanctions, watch list, PEP, and negative news screening with Comply Advantage, document risk findings, and support escalation decisions with audit readiness in mind.

Alongside compliance, I’ve strengthened payments operations and customer support—monitoring and resolving failed transactions, handling refunds and reprocessing, enforcing SLAs, and improving issue resolution using tools like Intercom, Metabase, Preset, Jira, and Slack. I thrive coordinating with Legal, Risk, Procurement, Operations, and payment partners to keep workflows accurate, compliant, and customer experiences smooth.

Experience

Work history, roles, and key accomplishments

Current

Vendor Onboarding Analyst-Compliance

Current

Rafiki by NALA

Nov 2025 - Present (9 months)

Performed end-to-end vendor and third-party onboarding due diligence, including KYC/KYB, UBO identification, sanctions, PEP, and adverse media screening, aligned with AML and regulatory requirements. Managed vendor risk assessments, onboarding approvals, and audit-ready documentation and tracking.

Vendor Onboarding Due Diligence KYC KYB Sanctions Screening PEP Screening Adverse Media Screening AML Compliance Vendor Risk Assessment Aiprise Jira DocSend Audit Preparation

Payments Operations Analyst

NALA Money

May 2024 - Nov 2025 (1 year 6 months)

Monitored and resolved failed payment transactions, applied escalation matrices, and supported refunds while enforcing SLAs with payment partners. Performed manual traffic routing adjustments and used Metabase and Preset to support data-driven operations.

Transaction Monitoring Transaction Retry Mechanism Refunds Processing Escalation Matrix Vendor SLAs Manual Traffic Routing Banner Administration Metabase SLA

Customer Support

NALA Money

Jan 2023 - May 2024 (1 year 4 months)

Handled customer inquiries and supported timely issue resolution using Intercom, while coordinating follow-ups to accelerate resolution. Coordinated with payment partners on escalations, troubleshooted with Slack, and used Metabase and Jira to track issues and identify trends for process improvements.

Customer Support Intercom Issue Resolution Follow up Escalation Management Complaint Resolution Metabase Jira

Front Desk Personnel

Checkups Medical Centre

Dec 2021 - Oct 2022 (10 months)

Served as the first point of contact for patients, supporting triage, referrals, and resource allocation while scheduling appointments with electronic systems. Maintained accurate patient records, supported billing via cash or insurance, and coordinated calendars, referrals, and treatment planning.

Patient Triaging Appointment Scheduling Insurance Verification Billing Administration Calendar Management Referral Coordination

Customer Service Representative

Checkups Medical Centre

Mar 2021 - Dec 2021 (9 months)

Provided front-line patient support for check-in, payments, and documentation to support smooth clinic operations. Reviewed and corrected claim errors, performed administrative tasks to support daily workflow, and reported operational trends to the team.

Check In Support Payments Support Documentation Administrative Support Clinic Operations Operations Reporting

Public Relations Attaché

Rafiki

Jan 2020 - Mar 2020 (2 months)

Assisted in planning and executing PR campaigns and improved reach and engagement. Updated company website information and supported media relations, press inquiries, and stakeholder/journalist communication.

Media Relations Stakeholder Engagement Brand Visibility Support