Open to opportunities

Timmy Ly

@timmyly

Customer-focused server and film student blending tech-savvy communication with exceptional dining and media production skills.

United States

Message

What I'm looking for

I want a fast-paced customer-facing role where I can deliver exceptional service, use POS and digital tools confidently, and keep improving—while staying connected to my storytelling and media production interests.

I’m an adaptable, tech-savvy professional with experience in customer service, sales, and tutoring, and I’m currently pursuing a Bachelor's in Film. I’ve consistently adhered to company standards for quality, handled customer inquiries and complaints, and maintained a positive, service-first environment. I’m also passionate about storytelling and media production, bringing strong communication and digital tools into the work I do.

Across roles like Head Receptionist and Server, I’ve delivered exceptional service in fast-paced settings while managing multiple tables and high-value orders. I operate POS systems efficiently, resolve issues quickly through problem-solving, and tailor experiences by using menu recommendations, ingredient knowledge, and a team-oriented mindset.

Experience

Work history, roles, and key accomplishments

Server (Kappo Tsan)

Kappo Tsan

Jan 2025 - Jan 2026 (1 year)

Delivered high-end dining service with professionalism and strong attention to detail in a fast-paced environment. Managed high-value orders and guest checks with precision, minimizing billing errors.

Fine Dining Service Order Accuracy Attention To Detail Communication Billing Check Handling

Server (Izziban Sushi)

Izziban Sushi & Korean BBQ

Jan 2024 - Jan 2025 (1 year)

Provided exceptional customer service in a fast-paced dining environment while managing multiple tables. Operated the POS system accurately and made menu recommendations with full ingredient and allergen knowledge.

Customer Service POS systems Order Taking Multitasking Communication Allergen Knowledge Menu Recommendations

Remote Tutor

Freelance

Jan 2019 - Jan 2021 (2 years)

Created personalized lesson plans tailored to each student’s learning style and academic needs. Adapted to remote learning using digital tools and interactive techniques to maintain engagement.

Lesson planning Remote Tutoring Digital Tools Communication Problem Solving Student Support

Commission Sales Associate

Champs Sports

Jan 2018 - Jan 2019 (1 year)

Delivered personalized customer service by helping shoppers select products and providing tailored recommendations. Took initiative on special projects and earned a promotion to sales lead within a few months.

Customer Service Sales Product Recommendations Upselling Communication Team Collaboration Leadership Problem Solving