Open to opportunities

Tiffany Henderson

@tiffanyhenderson

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Detail-oriented professional with expertise in quality assurance and data processing.

United States

Message

What I'm looking for

I seek a role that values accuracy and offers opportunities for professional growth.

I am a dedicated professional with extensive experience in quality assurance and data processing. Currently, I work as a Search Quality Rater at Welocalize, where I research various topics and ensure unbiased assessments of tasks. My commitment to accuracy and adherence to project guidelines has allowed me to excel in this role.

Previously, I served as a Quality Assurance Specialist and Data Input Processor at USDA/The Midtown Group, where I meticulously reviewed applications and maintained detailed records. My ability to collaborate with teams and meet project goals has been instrumental in my success. With a strong foundation in customer service from my time as a Teller at Alvin Amoco Federal Credit Union and a Manager at Sonic Drive-In, I bring a unique blend of skills that enhance my professional capabilities.

Experience

Work history, roles, and key accomplishments

Current

Search Quality Rater

Current

Welocalize

Jan 2023 - Present (2 years 5 months)

Responsible for researching a variety of topics to complete assignments while adhering to project guidelines and maintaining unbiased assessments. Consistently updated training materials and completed tasks in a timely manner.

Unbiased Assessments Research Project Guidelines Time Management Training

Quality Assurance Specialist

USDA/The Midtown Group

Feb 2024 - Mar 2024 (1 month)

Reviewed processed applications for accuracy and made necessary corrections. Maintained meticulous records using Excel and collaborated with teams to meet project goals while handling sensitive information with integrity.

Excel Collaboration Data Integrity

Data Input Processor

USDA/The Midtown Group

Jan 2024 - Feb 2024 (1 month)

Processed applications for the USDA's Discrimination Financial Assistance Program, accurately transferring handwritten applications into a specialized database. Demonstrated flexibility to meet project needs and was promoted to QA Specialist for high accuracy.

Data Entry Database Management Flexibility

Teller

Alvin Amoco Federal Credit Union

Oct 2020 - Apr 2022 (1 year 6 months)

Educated customers on the use of banking services, opened and closed the credit union, and responded to inquiries via email and chat. Utilized Microsoft Office for daily tasks and assisted members with their financial needs.

Customer Service Banking Microsoft Office

Manager

Sonic Drive-In

Sep 2011 - Nov 2020 (9 years 2 months)

Managed store operations, met sales goals, calculated inventory, and trained new employees. Responsible for cash deposits and utilized Microsoft Excel for tracking sales and reports.

Management Sales Goals Inventory Management Microsoft Excel