Tiana James

As a Billing Specialist at Telus Digital, I manage complex billing operations for high-value merchant accounts. My role involves investigating payout discrepancies in collaboration with banks and financial partners, resolving billing claims and disputes, and ensuring accurate onboarding and tax documentation. I pride myself on my financial analysis skills and my ability to communicate effectively across functions, always with a strong focus on accuracy, compliance, and building customer trust.

Previously, I worked at Alorica in Debt Collection, where I negotiated payment arrangements with clients to recover outstanding balances while maintaining professionalism and empathy. My experience there honed my conflict resolution and account analysis skills, allowing me to assist customers with debt management programs effectively. I also spent time at Banana Republic, where I specialized in resolving point-of-sale discrepancies and customer billing concerns, ensuring transactional accuracy and compliance with company policies.

With a certification in Software Development from SheCodes, I am proficient in HTML, CSS, JavaScript, and React. I am eager to apply my technical skills in real-world development environments while continuing to grow professionally.