Open to opportunities

Tia Malaza

@tiamalaza

Message

Human resources professional with teaching support and customer-facing experience.

South Africa

Message

What I'm looking for

I am seeking a role with hands-on responsibilities in HR, education support, or customer service where I can contribute reliably and grow professionally in a collaborative environment.

I am a human resources management graduate with practical experience in teaching assistance, customer service, and sales. I have worked as a teacher's assistant, call-centre agent, and sales representative, developing strong interpersonal and organisational skills.

My background includes document organisation, classroom support, outbound calling and casual sales roles, and I hold certificates including TEFL, MATT (matric certificate implied), and a Code 10 driver licence. I complete tasks with attention to detail and a focus on ensuring work is completed accurately.

I seek to contribute to teams that value reliability, clear communication, and hands‑on support, bringing a collaborative attitude and practical experience across education and customer-facing environments.

Experience

Work history, roles, and key accomplishments

Call Centre Agent

iTalk Randburg

Jan 2022 - Dec 2023 (1 year 11 months)

Handled outbound and inbound calls, customer inquiries, and order processing in 2022–2023, achieving service targets and maintaining call quality standards.

Customer Support Outbound Sales Order Processing CRM Communication

Document Officer

Mpumalanga Organisation

Jan 2020 - Dec 2020 (11 months)

Managed organisational documents and workflow in 2020, ensuring accurate record-keeping and timely completion of administrative tasks.

Document Management Record keeping Administrative Support Attention To Detail

Sales Representative

Casual Affairs

Jan 2018 - Dec 2019 (1 year 11 months)

Performed sales outreach and customer service activities, supporting revenue generation during 2018–2019 through direct client interactions and product promotion.

Sales Customer Service Cold Calling Client Relations Communication Lead Generation

Teacher Assistant

Living Water Private School

Jan 2014 - Nov 2017 (3 years 10 months)

Supported classroom instruction, document preparation, and student supervision at Living Water Private School between 2014 and 2017 to improve lesson delivery and classroom organisation.

Student supervision Documentation Communication Classroom Management