Tia Malaza
@tiamalaza
Human resources professional with teaching support and customer-facing experience.
What I'm looking for
I am a human resources management graduate with practical experience in teaching assistance, customer service, and sales. I have worked as a teacher's assistant, call-centre agent, and sales representative, developing strong interpersonal and organisational skills.
My background includes document organisation, classroom support, outbound calling and casual sales roles, and I hold certificates including TEFL, MATT (matric certificate implied), and a Code 10 driver licence. I complete tasks with attention to detail and a focus on ensuring work is completed accurately.
I seek to contribute to teams that value reliability, clear communication, and hands‑on support, bringing a collaborative attitude and practical experience across education and customer-facing environments.
Experience
Work history, roles, and key accomplishments
Call Centre Agent
iTalk Randburg
Jan 2022 - Dec 2023 (1 year 11 months)
Handled outbound and inbound calls, customer inquiries, and order processing in 2022–2023, achieving service targets and maintaining call quality standards.
Document Officer
Mpumalanga Organisation
Jan 2020 - Dec 2020 (11 months)
Managed organisational documents and workflow in 2020, ensuring accurate record-keeping and timely completion of administrative tasks.
Sales Representative
Casual Affairs
Jan 2018 - Dec 2019 (1 year 11 months)
Performed sales outreach and customer service activities, supporting revenue generation during 2018–2019 through direct client interactions and product promotion.
Teacher Assistant
Living Water Private School
Jan 2014 - Nov 2017 (3 years 10 months)
Supported classroom instruction, document preparation, and student supervision at Living Water Private School between 2014 and 2017 to improve lesson delivery and classroom organisation.
Education
Degrees, certifications, and relevant coursework
University of South Africa
Human Resources Management
Studied Human Resources Management at the University of South Africa.
Living Water Private School
National Senior Certificate, General/High School
2014 - 2017
Completed National Senior Certificate at Living Water Private School from 2014 to 2017.
Availability
Location
Authorized to work in
Job categories
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