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Tia Jones

@tiajones2

Assistant manager and customer service professional who keeps stores running smoothly and orders accurate.

United States
Message

What I'm looking for

I’m looking for a role where I can support daily store operations, handle scheduling and stock, and deliver consistent customer service. I want to keep using my attention to detail from order picking and apply my medical billing/coding background where it fits.

I was an assistant manager at Family Dollar, assisting my store manager with everything needed to help run the store smoothly. I helped with scheduling, orders & stock, supported cashiers by opening a second register when the store became busy, and I was able to run the store efficiently when the store manager was away.

Currently, I work as an Order Picker at Walgreens, where I pick on a machine and make sure orders are completed correctly—especially since the orders go to pharmacies. Before that, I brought strong customer service in grocery and retail roles, and I also worked from home at Teleperformance using my degree in medical billing and coding to provide accurate customer information.

Experience

Work history, roles, and key accomplishments

Walgreens logoWA
Current

Order Picker

Walgreens

Jan 2024 - Present (2 years 7 months)

Picks orders on a machine and ensures orders are completed correctly with close attention to detail for pharmacy orders.

CM

Cashier and Salesperson

CB Mart

Jun 2010 - Jul 2010 (1 month)

Handled cash transactions and supported customer service as a cashier and salesperson.

KI

Machine Operator

Kilgore

Sep 2009 - Jun 2010 (9 months)

Set up and operated machines to shape and form products. Worked with machine operation including glass-forming/plodder/tuber style equipment described in the role.

UP

Production Worker

Upstate

Dec 2008 - Jul 2009 (7 months)

Packed and inspected vitamins for shipping as part of production work.

PM

Line Worker

Plastic Molding And Casting Machi

Apr 2008 - Nov 2008 (7 months)

Ran various plastic molding machines independently as a line worker in plastic production.

CF

Cashier/Customer Service

Counter Attendants Cafeteria Fo

Oct 2007 - Feb 2008 (4 months)

Worked cashier/front counter service in a cafeteria setting. Kept areas orderly when not in peak hours.

FS

Cashier/Customer Service

First Sun

Mar 2006 - Apr 2006 (1 month)

Worked cashier/customer service duties during the shift period listed, supporting front counter service.

ST

Production Worker

Staffing@Electolux

Sep 2003 - Sep 2005 (2 years)

Performed production work on an assembly line.

JC

Janitorial Worker

Janitors And Cleaners

Mar 2002 - Dec 2002 (9 months)

Cleaned office and courthouse areas, including second-floor areas, as a janitorial worker.

Education

Degrees, certifications, and relevant coursework

Ultimate Medical Academy - Tampa logoUT

Ultimate Medical Academy - Tampa

Associate's degree, Medical Billing & Coding

2018 - 2020

Earned an Associate's degree in Medical Billing & Coding at Ultimate Medical Academy in Tampa from 2018 to 2020.

PE

Pickens County Adult Education

High school diploma or GED, General Education

2005 -

Completed training through Pickens County Adult Education toward a high school diploma or GED in 2005.

Tech stack

Software and tools used professionally

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