Open to opportunities

Tia Alkaster

@tiaalkaster

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HR professional specializing in recruitment, employee relations, and HR administration.

South Africa

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What I'm looking for

I seek HR roles where I can apply recruitment and HR administration skills, contribute process improvements, support employee engagement, and grow within a people-focused, collaborative team.

I am a dedicated HR professional with a Diploma in Human Resources and hands-on experience in recruitment, employee relations, and HR administration. I bring strong communication, problem-solving, and interpersonal skills to every role.

Currently, I serve as a Service Consultant at Nedbank, delivering front-line banking support, resolving inquiries efficiently, and building strong client relationships while liaising with internal departments to ensure timely follow-up.

Previously, as a Human Resources Intern at West Point Processors, I supported onboarding for 100+ employees, maintained HRIS records, processed leave and attendance, and contributed to employee-engagement and wellness initiatives.

I am proficient with HR and office tools including SharePoint, Google Drive, Salesforce, Microsoft Dynamics, FAIS, POPI, and AML verification software, and I contribute process-improvement ideas that enhance team efficiency.

Experience

Work history, roles, and key accomplishments

Current

Service Consultant

Current

Nedbank

Apr 2025 - Present (10 months)

Deliver front-line banking support handling account inquiries, transaction disputes and product information, improving resolution timeliness and customer satisfaction. Liaise with internal departments to ensure follow-up and reduce recurring issues.

Customer Service Case Management Dispute Resolution Salesforce Microsoft Dynamics Communication Problem Solving

Service Consultant

Nedbank

Jun 2024 - Apr 2025 (10 months)

Maintained professional customer interactions and contributed process-improvement ideas that supported frontline efficiency and service quality.

Customer Service Process Improvement Communication Case Logging CRM Teamwork Client Relations

Human Resources Intern

West Point Processors

Sep 2021 - Feb 2023 (1 year 5 months)

Supported HR administration and onboarding for 100+ employees, managed leave and attendance records, and generated weekly staffing reports while ensuring POPI and labour-relations compliance.

Onboarding Attendance Reporting Reporting POPI Compliance Employee Engagement Document Management

Education

Degrees, certifications, and relevant coursework

Boland College Paarl

National Diploma, Human Resources Management

2019 - 2021

Pursued a National Diploma in Human Resources Management from June 2019 to June 2021; studies focused on HR administration, recruitment, and employee relations.