Tia Alkaster
@tiaalkaster
HR professional specializing in recruitment, employee relations, and HR administration.
What I'm looking for
I am a dedicated HR professional with a Diploma in Human Resources and hands-on experience in recruitment, employee relations, and HR administration. I bring strong communication, problem-solving, and interpersonal skills to every role.
Currently, I serve as a Service Consultant at Nedbank, delivering front-line banking support, resolving inquiries efficiently, and building strong client relationships while liaising with internal departments to ensure timely follow-up.
Previously, as a Human Resources Intern at West Point Processors, I supported onboarding for 100+ employees, maintained HRIS records, processed leave and attendance, and contributed to employee-engagement and wellness initiatives.
I am proficient with HR and office tools including SharePoint, Google Drive, Salesforce, Microsoft Dynamics, FAIS, POPI, and AML verification software, and I contribute process-improvement ideas that enhance team efficiency.
Experience
Work history, roles, and key accomplishments
Service Consultant
Nedbank
Apr 2025 - Present (1 year 2 months)
Deliver front-line banking support handling account inquiries, transaction disputes and product information, improving resolution timeliness and customer satisfaction. Liaise with internal departments to ensure follow-up and reduce recurring issues.
Service Consultant
Nedbank
Jun 2024 - Apr 2025 (10 months)
Maintained professional customer interactions and contributed process-improvement ideas that supported frontline efficiency and service quality.
Human Resources Intern
West Point Processors
Sep 2021 - Feb 2023 (1 year 5 months)
Supported HR administration and onboarding for 100+ employees, managed leave and attendance records, and generated weekly staffing reports while ensuring POPI and labour-relations compliance.
Education
Degrees, certifications, and relevant coursework
Boland College Paarl
National Diploma, Human Resources Management
2019 - 2021
Pursued a National Diploma in Human Resources Management from June 2019 to June 2021; studies focused on HR administration, recruitment, and employee relations.
Weston High School
Matric, Secondary Education
Completed secondary education and obtained a Matric certificate in December 2017.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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