Open to opportunities

Tia-Mai Lane

@tia-mailane

Message

I improve customer experiences through dependable retail support and digital media skills.

United Kingdom

Message

What I'm looking for

I'm looking for a role where I can provide reliable customer support, communicate clearly, work well within a team, and use my digital media skills to help projects run smoothly.

I've supported customers at Wickes Building Company by resolving shop-floor and phone enquiries, checking stock across systems, recommending tailored products, and handling transactions accurately.

My digital media background comes from studying Digital Futures and Interactive Media at Hereford Art College, where I designed interactive media, user interfaces, web layouts, and visual content using Adobe Creative Cloud.

I'm dependable, detail-oriented, and enjoy making independent and group projects run better behind the scenes.

Experience

Work history, roles, and key accomplishments

Retail Assistant

Wickes Building Company

Jan 2024 - Jan 2026 (2 years)

Provided friendly, attentive service on the shop floor, handling diverse customer inquiries and resolving complaints professionally. Handled transactions at the till accurately while maintaining a tidy, welcoming, and safe retail environment.

Customer Service Point of Sale Phone Support Problem Solving

Catering Assistant

Kibsey Crafts

Jan 2021 - Dec 2021 (11 months)

Worked as part of a close-knit team to prepare and serve high-quality meals on strict schedules for daily group events. Maintained flawless hygiene and cleanliness standards across kitchen and dining areas.

Food Preparation Teamwork Time Management

Education

Degrees, certifications, and relevant coursework

Hereford Art College

Digital Futures and Interactive Media

2023 - 2024

Designed and prototyped interactive digital media, user interfaces, and web layouts using industry-standard tools. Produced high-quality visual content including vector graphics, digital illustration, motion graphics, and audio/video assets.

Llanidloes High School

GCSE, General Studies

Passed all GCSE subjects with top grades in Mathematics, English, Biology, Physics, Chemistry, Geography, History, and Art. Demonstrated strong analytical skills in STEM subjects and exceptional written communication.