Open to opportunities

Thuthukile Sibisi

@thuthukilesibisi

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Logistics and supply chain professional with strong planning skills.

South Africa

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What I'm looking for

I am looking for a role that offers growth opportunities in logistics and supply chain management, where I can apply my skills in a dynamic environment.

I am a dedicated logistics and supply chain management professional with a Bachelor of Business Administration from Rosebank College. My experience spans various roles, including a Production Planner at Clover SA, where I developed and maintained production schedules, ensuring operational efficiency across multiple factories. My strong analytical skills and attention to detail have allowed me to optimize resources and minimize disruptions in the supply chain.

In my previous role as a German-speaking customer consultant at Amazon, I honed my customer service skills by resolving complex delivery issues and coordinating logistics processes. My ability to build strong relationships with suppliers and stakeholders has been instrumental in negotiating lead times and ensuring timely delivery of materials. I am passionate about leveraging technology, such as ERP and Warehouse Management Systems, to enhance inventory management and streamline operations.

Experience

Work history, roles, and key accomplishments

German Speaking Customer Consultant

Concentrix

Sep 2024 - Feb 2025 (5 months)

Managed customer return requests, initiated refunds, and coordinated reverse logistics for products. Monitored and provided real-time order status updates, resolving shipping delays, missing packages, and delivery issues. Collaborated with warehouse and logistics departments to troubleshoot and resolve complex delivery disputes.

Customer Service Reverse Logistics Problem Solving

Production Planner

Clover SA

Apr 2022 - Aug 2024 (2 years 4 months)

Developed and maintained weekly production schedules, optimizing machine capacity, labor resources, and raw material availability for operational efficiency. Conducted Materials Requirements Planning (MRP) across 11 factories, ensuring timely raw material availability and managing inventory with ERP and WMS to reduce costs. Managed supplier relationships, negotiated lead times, and monitored sales

Production Scheduling MRP Supply Chain Management ERP WMS Inventory Management Microsoft Excel Power BI

Kindergarten Teacher Assistant

Evangelischen Kindergarten Blankenese

Mar 2017 - Mar 2018 (1 year)

Supported the lead teacher in delivering daily lesson plans and classroom activities, focusing on early childhood development and student safety. Assisted individual and small groups with learning tasks, preparing classroom materials, and maintaining a clean, organized learning environment. Encouraged positive behavior and managed classroom routines in alignment with school policies.

Classroom Management Child Supervision Lesson planning Behavioral Guidance

Education

Degrees, certifications, and relevant coursework

Rosebank College

Bachelor of Business Administration, Logistics and Supply Chain Management

Completed a Bachelor of Business Administration with a major in Logistics and Supply Chain Management. Relevant coursework included Inventory Management, Strategic Supply Chain Management, and Transportation Management. Gained expertise in quantitative techniques and supplier relations.

Ridge Park College

Matriculated, General Studies

Achieved a matriculation certificate with a focus on a diverse range of subjects. Key areas of study included English Home Language, Mathematics, Business Studies, and Dramatic Arts. Developed foundational knowledge across various academic disciplines.