Thushara Sreenivasan
@thusharasreenivasan
Technical support professional at Hexaware Technologies who resolved connectivity issues and coordinated field visits for fiber faults.
IndiaWhat I'm looking for
At Hexaware Technologies, I diagnosed and resolved end-to-end connectivity issues and guided customers through hardware setup and configuration.
I also supported managed ticket escalations for physical line faults, including fiber cuts, and coordinated site visits with field engineers.
At Wipro Technologies, I managed SQL databases, processed datasets, and validated data to support accurate reporting and decision-making.
At HDFC ERGO General Insurance, I assisted customers with policies, renewals, endorsements, and claims, while coordinating with underwriters, branch teams, and claims departments.
Experience
Work history, roles, and key accomplishments
Diagnosed and resolved end-to-end connectivity issues, guided customers through hardware setup and configuration, and supported managed ticket escalation for physical line faults.
Senior Executive
HDFC ERGO General Insurance
Mar 2025 - Jun 2025 (3 months)
Assisted customers with insurance policy selection, renewals, endorsements, and claim processes, ensuring high client satisfaction. Provided expert guidance on general insurance products and maintained accurate documentation.
Managed and maintained SQL databases, analyzed large datasets to identify trends and insights, and collaborated with cross-functional teams to deliver accurate reports. Contributed to data enrichment and process improvement initiatives.
Education
Degrees, certifications, and relevant coursework
Dr NGP Arts and Science College
Bachelor of Science, Computer Science
2018 - 2021
Pursued a Bachelor of Science in Computer Science, gaining foundational knowledge in computing and data management.
St Thomas Higher Secondary School
Pre-University Course, General Studies
2016 - 2018
Completed Pre-University Course (PUC) with a focus on foundational studies.
St Thomas Higher Secondary School
SSLC, General Studies
2015 - 2016
Completed SSLC (Secondary School Leaving Certificate) with a strong academic foundation.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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