Open to opportunities

Thriveni Raj

@thriveniraj

Message

I drive operational excellence across health-tech and enterprise SaaS programs.

India

Message

What I'm looking for

I'm seeking Program Coordinator or Business Operations roles where I can scale operational excellence through stakeholder management, SLA governance, process optimization, KPI-driven execution, and cross-functional program delivery.

I've managed 30+ healthcare delivery initiatives at Mfine, coordinating 15-member teams across technology, clinical, and customer service functions.

I optimize workflows through data analysis, improving team productivity by 20%, monitoring key KPIs, and ensuring on-time delivery across operational touchpoints. I also standardized service protocols to improve CSAT and reduce escalations.

At Concentrix, I own end-to-end programs for 50+ enterprise clients, maintaining 99.9% SLA adherence for critical data protection and account security services.

I lead escalations, risk mitigation, root cause analysis, compliance programs, and reporting automation. My process improvements reduced repeat incidents by 30% and manual reporting effort by 60%, while my SOP documentation supports consistent service delivery and faster onboarding.

Experience

Work history, roles, and key accomplishments

Operation Associate

Mfine

Jan 2024 - Dec 2025 (1 year 11 months)

Program managed 30+ healthcare delivery initiatives, coordinating 15-member cross-functional teams across technology, clinical, and customer service departments to ensure seamless execution. Optimized internal operational workflows using data analysis, reducing process bottlenecks and improving overall team productivity by 20%.

Program Coordination Stakeholder Management Data Analysis Process Optimization KPI Tracking Resource Allocation Project Coordination