thomasduyen User

Direct and oversee all strategic and operational aspects of the Department of Labor's postal program affecting 16,000 employees across 10 regions. Analyze regulations, develop policy, and supervise a staff of 7 while serving as Contract Officer Representative.

Supervised quantitative and qualitative studies in organizational engineering and customer service. Provided strategic briefings to senior executives and led federal partnership initiatives for apprenticeship programs.

Supervised four project management areas including human capital strategies and earned value management, estimated at $25M annually. Provided consultant expertise in federal personnel management and developed marketing packets.

Supervised a staff of four at the Department of the Army, coordinating legislative proposals and congressional responses. Reduced congressional inquiry backlog by 38% and maintained a 0% late rate on high-priority inquiries.

Supervised a staff of 14 in support of personnel accountability programs for Operations Iraqi and Enduring Freedom. Improved personnel accountability in Afghanistan by 43% and established an Aerial Port of Debarkation ahead of schedule.

Managed training and reporting programs, supervised a staff of 30, and led an efficiency study that saved $10 million annually. Maintained a 94% readiness rating for five consecutive years.

Served as the battalion's administrative and logistical officer responsible for all personnel actions, travel management, and human resource functions.

Commanded a 78-person unit in support of the Army's Pacific Theater soldier administrative support mission including awards, emergency leave, and evaluation processing.

Served as operations and planning officer for the chemical demilitarization program in support of the Defense Reduction Treaty, including exercising the Island's emergency evacuation plan.

Commanded a 200-person unit in support of 10th Mountain Division's soldier replacement mission.

Doctor of Philosophy in Organization and Management with a specialization in Leadership. Dissertation: 'Synchronicity: An Alternative Form of Leader Development'.

Master of Arts in Management and Master of Business Administration in Managerial Leadership.

Master of Business Administration in Managerial Leadership.

Bachelor of Science in Business Administration.

Certification in Contracting Officer Representative Level II.