KaiRz Trần
@kairztrn
Trainer/Quality Evaluator at Concentrix who developed training programs and coached agents to improve performance.
VietnamWhat I'm looking for
At Concentrix, I develop and deliver training programs for new employees, tailoring the content to different roles. I also maintain training records and review performance data to recommend improvements.
I assess agents’ cases and provide feedback against performance standards. For agents who need additional support, I implement targeted coaching plans with actionable guidance.
At Galaxy Play, I handled customer interactions across Facebook, Messenger, email, and CH Play, as well as hotline calls about app packages. I also compiled daily reports on customer cases. I’m continuing my English studies through distance training at OPEN UNIVERSITY.
Experience
Work history, roles, and key accomplishments
Trainer/Quality Evaluator
Concentrix
Dec 2022 - Present (3 years 10 months)
Led integration for new hires and developed training programs. Assessed agent performance and implemented coaching plans.
Customer Service
Galaxy Play
Sep 2020 - Sep 2022 (2 years)
Managed customer interactions across platforms and handled hotline calls. Compiled daily reports on received cases.
Education
Degrees, certifications, and relevant coursework
Open University
Major in English, English
2021 -
Pursuing a major in English through distance training, ongoing since April 2021.
Tech stack
Software and tools used professionally
Availability
Location
VietnamAuthorized to work in
Salary expectations
Job categories
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