Thiago Vinicius
@thiagovinicius
Senior Support Analyst at PW Usinagem, where I performed network administration across infrastructure, servers, and network services.
BrazilWhat I'm looking for
At PW Usinagem, I worked as a Senior Support Analyst, performing network administration. My experience includes administering servers and services such as DHCP, DNS, VPN, FTP, and Active Directory.
At Stefanini S.A. (CPTM), IT2B LTDA (CPTM), Sonda-IT /CTIS -/ Prodesp (CPTM), and other CPTM service providers, I worked in Support Analyst roles. My experience includes supporting users and addressing complex hardware, software, network, and operating-system issues.
In work supporting administrative areas, I supported approximately 1,000 users across multiple sites, remotely and through field service, email, and phone. I also handled system updates, equipment formatting, computer and user migrations, and time-clock repairs.
I studied Computer Networks at Faculdades Integradas Torricelli Anhanguera and completed postgraduate study in Information Security Management at FMU. I’m currently studying full-stack development at B7Web, including HTML, CSS, JavaScript, Tailwind, TypeScript, Next, and React.
Experience
Work history, roles, and key accomplishments
Analista de Suporte SR
PW Usinagem
Jul 2023 - Oct 2024 (1 year 3 months)
Exercised function of network administration, providing senior support and managing network infrastructure.
Analista de Suporte II
Stefanini S.A.
Jan 2022 - Jul 2023 (1 year 6 months)
Provided level 2 support, handling incidents and maintaining IT systems for CPTM.
Analista de Suporte II
IT2B LTDA
Jul 2020 - Jan 2022 (1 year 6 months)
Provided level 2 support, handling incidents and maintaining IT systems for CPTM.
Analista de Suporte SR
Sonda-IT / CTIS / Prodesp
Jul 2018 - Jul 2020 (2 years)
Provided senior support, managing network and IT infrastructure for CPTM.
Analista de Suporte SR
Algar - Prodesp
Jul 2014 - Jul 2018 (4 years)
Provided senior support, managing network and IT infrastructure for CPTM.
Analista de Suporte SR
Asyst + Rhealeza
Jun 2012 - Jul 2014 (2 years 1 month)
Provided senior support, managing network and IT infrastructure for CPTM.
Analista Telecom
GVP Consulting Services
Feb 2011 - Dec 2011 (10 months)
Provided telecommunications analysis and support.
Adm Redes
GVP Consulting Services
May 2008 - Feb 2011 (2 years 9 months)
Administered network infrastructure for Continental do Brasil and SiemensVDO.
Analista de Suporte SR
GVP Consulting Services
Aug 2007 - May 2008 (9 months)
Provided senior support for Continental do Brasil and SiemensVDO.
Analista de Suporte
GVP Consulting Services
Apr 2007 - Jul 2007 (3 months)
Provided support for SiemensVDO.
Estagiário - Execução de Projetos
GVP Consulting Services
Jan 2007 - Apr 2007 (3 months)
Internship executing projects for BASF The Chemical Company.
Education
Degrees, certifications, and relevant coursework
Wizard
Inglês Avançado, English
Currently studying Advanced English.
B7Web
Desenvolvimento FullStack, Full Stack Development
Currently pursuing a Full Stack Development course.
KA Solution
Microsoft Certified Solution Associate (MCSA), Microsoft Certification
Completed the Microsoft Certified Solution Associate (MCSA) course in 2019.
Veris IBTA
CCNA Exploration 4.0, Networking
Completed the CCNA Exploration 4.0 course in 2012.
Bit Company
Montagem e manutenção de micros, Computer Hardware
Completed a course in computer assembly and maintenance.
Technet
Segurança em Redes de Computadores, Network Security
Completed a course in network security.
FMU
Pós Graduação, Information Security Management
Completed a postgraduate degree in Information Security Management in 2020.
Faculdades Integradas Torricelli Anhanguera
Superior em Redes de Computadores, Computer Networks
Graduated in Computer Networks in 2008.
Udemy
SQL Server, SQL Server
Completed a SQL Server course.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Salary expectations
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