Theresa User

I'm currently providing phone, email, and text support at Fullscript Canada for prescription questions, supplement inquiries, orders, returns, refunds, and account navigation.

Previously at RS Ventures, I handled high-volume inbound calls and emails in e-commerce, processed orders and account questions, and coordinated with warehouse and shipping teams to resolve discrepancies and delivery delays. I documented customer interactions accurately in Shopify, Dialpad, SKU Labs, and Stripe while keeping a composed tone through escalations.

My client support work at Axis Family Resources and Active Care Youth & Adult Services strengthened my active listening, documentation, confidentiality, and escalation skills in structured care environments.

Across 26 years in client-facing work, including Marcella Borghese at Hudson's Bay, I've built trust through product education and a consultative approach. I ranked #1 nationally in Canada for Marcella Borghese sales and continue to bring steady, empathetic service to every customer interaction.