Theresa Hayes

Developed sales leads via phone and performed clerical duties, working interdepartmentally to assist potential customers. Maintained meticulous records of communications and related data, utilizing Microsoft Office daily.

Single-handedly managed the billing department, including accounts payable and receivable. Took on additional responsibilities such as training, driver payroll, mechanic payroll, and secretarial duties.

Quickly learned food and drink preparation, and was entrusted with money handling responsibilities. Provided quality service with a positive attitude.

Inspected finished products to ensure quality and adherence to customer specifications. Ensured all products met the required standards before shipment.

Heated, joined, and repaired metal parts using hand tools, torch, and arc welding equipment. Adhered to all safety guidelines, including proper machine guarding and lockout/tagout procedures.

Gained sales experience and maintained knowledge of current promotions, payment policies, and security practices. Operated a cash register to process various transactions and guided customers in choosing items.

Increased profits by implementing a cross-training program and mentored junior team members. Continuously monitored the restaurant to ensure consistent food quality and service standards.

Graduated with an Associate of Applied Science in Human Services. Developed excellent research, time management, and problem-solving skills. Gained the ability to function at a high level in a wide variety of settings.