TS

Open to opportunities

Theodosius Salvadore

@theodosiussalvadore

I've led high-volume customer service teams, training programs, and measurable performance improvement.

What I'm looking for

I'm looking to lead customer service, training, or quality teams where I can improve performance through structured coaching, error reduction, reporting, and people development.

At HDFC Bank, I managed and trained a 130-person credit card customer service team, delivered daily performance reporting, and achieved the highest insurance cross-sell volumes company-wide.

I've also led Training & Quality programs for new service-center hires, using call-observation coaching to reduce recurring errors and escalations. I was rated Best Trainer in the region and led my unit to become the country's top cross-sell training performer, while handling RBI Banking Ombudsman dispute referrals.

Beyond banking, I've spent 15+ years developing people through teaching and my independent coaching centre, where I adapt instruction, monitor progress, and close individual learning gaps.

Experience

Work history, roles, and key accomplishments

SV

Customer Service Manager

Salvadore Villa

Customer service leader with a track record managing large frontline teams, driving training and quality outcomes, and improving performance metrics across high-volume service environments.

Customer Service Team Leadership Training Quality Management Performance Monitoring Escalation Handling Cross Selling Coaching

Education

Degrees, certifications, and relevant coursework

IU

Indira Gandhi National Open University

Master of Arts, English

Pursued a Master of Arts in English, completing the degree in 2024.

LE

Loyola College of Education

Bachelor of Education, Education

Completed a Bachelor of Education degree in 2013.

SC

St. Xavier's College

Bachelor of Arts, Political Science

Earned a Bachelor of Arts with Honours in Political Science in 2003.

SC

St. Xavier's College

Higher Secondary, General Studies

Completed Higher Secondary education in 2000.

SS

S.E. Railway School

ICSE, General Studies

Completed ICSE secondary education in 1998.

Tech stack

Software and tools used professionally

Railway

Instructor

Availability

Open to opportunities

Location

India

Authorized to work in

Salary expectations

2500k+ INR

Job categories

Customer Service Manager Training Manager Quality Manager Customer Service Manager Call Center Manager Team Lead Teacher Coach Underwriter Customer Support Manager Customer Care Manager Customer Service Operations Manager Client Services Manager Customer Relations Manager

Skills

Customer Service Team Leadership Training Quality Management Coaching Performance Monitoring performance reporting Call Observation Escalation Management Dispute Resolution Cross Selling Service Delivery Curriculum Design Lesson Planning Assessments Card Retention Query Resolution Railway Instructor

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