Open to opportunities

Thelma Rone

@thelmarone

Message

I coordinate client service, training, and operations with accurate records and timely follow-through.

United States

Message

What I'm looking for

I'm looking for a client-focused operations role where I can coordinate service, support stakeholders, maintain accurate records, resolve issues, and ensure timely follow-through.

I've supported clients, employees, and stakeholders across Therapy Smarts, Amazon, Home Paramount Pest Control, and NC Quick Pass through onboarding, training, service coordination, issue resolution, and operational support.

At Amazon, I served as a primary resource for employees and leadership, facilitated training, communicated workflow changes, coordinated schedules and meetings, and maintained training and progress data. I also partnered with leadership and cross-functional teams to identify issues and coordinate timely solutions.

I'm known for building trusted relationships, managing competing priorities, validating information, maintaining accurate records, and delivering a positive client experience.

Experience

Work history, roles, and key accomplishments

Current

Registered Behavior Technician

Current

Therapy Smarts

Mar 2025 - Present (1 year 6 months)

Builds professional relationships with clients, families, and multidisciplinary team members through clear communication. Serves as a direct point of contact for client and family needs, maintaining accurate and confidential documentation.

Documentation Client Relations Coordination