Angel McLaughlin
@angelmclaughlin
I resolve complex client inquiries and improve high-volume service operations with accurate, dependable support.
United StatesWhat I'm looking for
I've supported nationwide SAT testing operations at Educational Testing Service, resolving real-time client issues, maintaining CRM records, and onboarding test centers with system access and training.
Previously, I led a remote service team at Bank of America, improving client onboarding efficiency by 55% and processing account documentation with 99.7% accuracy. Across Merrill Lynch, Amazon, and Trane Technologies, I've brought calm problem-solving, detailed documentation, cross-functional training, and quality-focused execution to fast-paced operations.
Experience
Work history, roles, and key accomplishments
Performed various tasks along the production line of heating and cooling units. Cross-trained in other departments and obtained Powered Industrial Vehicle Certification.
Performed tasks in a sortation center during all shifts, sorting packages using the Amazon Robotics platform while maintaining above average processing rates. Transported and loaded carts to trailers for safe, expedited delivery.
Managed nationwide SAT testing operations, maintaining detailed CRM records of all client inquiries and resolutions. Provided real-time issue resolution during high-volume events and onboarded new test centers.
Supervised and supported a remote service team, increasing client onboarding efficiency by 55% through improved procedures. Processed new account applications and documentation with a 99.7% accuracy rate, ensuring compliance and client satisfaction.
Loan Officer/Subject Matter Expert
Merrill Lynch
Sep 2006 - Nov 2012 (6 years 2 months)
Supported clients and advisors by resolving account inquiries, loan processing issues, and product-related questions. Maintained detailed service documentation and created educational tools to help clients understand financial options.
Education
Degrees, certifications, and relevant coursework
Educational Testing Service
Operations
Managed nationwide SAT testing operations, maintaining detailed CRM records of all client inquiries and resolutions.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring Angel?
You can contact Angel and 90k+ other talented remote workers on Himalayas.
Message AngelGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
