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TheC1aw User

@thec1awuser

IT Analyst III at Heartland Dental, promoted to Tier 3 support and serving as the escalation point for complex enterprise IT issues.

United States

Message

At Heartland Dental, I handle advanced troubleshooting for Microsoft 365, Active Directory, and enterprise systems. I serve as the primary escalation point for complex technical issues and help improve resolution speed while reducing repeat incidents.

I previously supported dental offices at Heartland Dental, diagnosing hardware, software, and connectivity issues affecting daily operations. My background includes Azure and Entra ID administration, PowerShell scripting, and IT infrastructure and enterprise systems.

Experience

Work history, roles, and key accomplishments

Current

IT Corporate Office Support

Current

Heartland Dental

Nov 2022 - Present (3 years 11 months)

Handled advanced troubleshooting for Microsoft 365, Active Directory, and enterprise systems. Promoted to Tier 3 Corporate IT Support after excelling in escalated issue resolution and technical problem-solving.

Microsoft 365 Active Directory Troubleshooting Escalation Management Technical Support

IT Dental Office Support

Heartland Dental

Jun 2021 - Nov 2022 (1 year 5 months)

Served as primary technical support for dental offices, resolving urgent issues impacting patient care and daily operations. Rapidly diagnosed and fixed hardware, software, and connectivity issues across clinical and administrative systems.

hardware troubleshooting Software Troubleshooting Connectivity Technical Support Customer Service