Thayane Martins

I am an empathetic, detail-oriented customer support professional with over three years of client-facing and administrative experience, focused on delivering clear written communication and compassionate service.

As a freelance customer support agent and virtual assistant, I provide timely chat and email support, handle scheduling and billing inquiries, troubleshoot product issues, and follow strict data confidentiality protocols.

In parallel, I practice as a psychologist, conducting online and in-person therapy that has strengthened my active listening, conflict-resolution, and cultural-sensitivity skills.

I am multilingual (English, Portuguese, Spanish), proficient in remote work, and seeking a part-time remote Customer Service or Chat Support role with an international company where I can combine language skills and client-first problem solving.