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Thayane MartinsTM
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Thayane Martins

@thayanemartins

Empathetic multilingual customer support specialist skilled in chat, email, and remote client care.

Brazil
Message

What I'm looking for

I seek a part-time remote Customer Service or Chat Support role at an international company where I can leverage multilingual communication, empathy, and remote work experience to improve customer satisfaction.

I am an empathetic, detail-oriented customer support professional with over three years of client-facing and administrative experience, focused on delivering clear written communication and compassionate service.

As a freelance customer support agent and virtual assistant, I provide timely chat and email support, handle scheduling and billing inquiries, troubleshoot product issues, and follow strict data confidentiality protocols.

In parallel, I practice as a psychologist, conducting online and in-person therapy that has strengthened my active listening, conflict-resolution, and cultural-sensitivity skills.

I am multilingual (English, Portuguese, Spanish), proficient in remote work, and seeking a part-time remote Customer Service or Chat Support role with an international company where I can combine language skills and client-first problem solving.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

PT

Postgraduate Studies in Cognitive Behavioral Therapy

Postgraduate Studies, Cognitive Behavioral Therapy

Postgraduate coursework focused on cognitive-behavioral therapy techniques and clinical application (in progress).

Universidade Paulista logoUP

Universidade Paulista

Bachelor's Degree, Psychology

Completed a Bachelor's degree in Psychology emphasizing clinical practice and client-centered care.

Tech stack

Software and tools used professionally

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Thayane Martins - Customer Support Specialist - Freelance | Himalayas