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Thayane Martins

@thayanemartins

Bilingual psychologist transitioning into People Operations, with experience in recruiting, employee support, and global customer service.

Brazil

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What I'm looking for

I’m looking for a remote, entry-level role in People Operations, Talent Acquisition, Employee Experience, or Learning & Development. I want to apply my background in Psychology, recruitment, customer support, and cross-cultural communication while growing in an international, collaborative, and people-centered company that hires in Brazil or LATAM.

I am a bilingual psychologist transitioning into People Operations. My background combines three years of recruitment and selection experience at JUNIP, clinical practice supporting mental health and workplace-related concerns, and international customer support in Portuguese and English for Spotify through ModSquad.

Throughout my career, I have developed strong skills in candidate communication, interviewing, active listening, conflict management, problem-solving, confidential documentation, and cross-cultural collaboration.

I am now seeking an entry-level opportunity in People Operations, Talent Acquisition, Employee Experience, or Learning and Development, where I can apply my understanding of human behavior and continue building my career in HR within an international organization.

Experience

Work history, roles, and key accomplishments

Current

Bilingual Customer Support – Spotify

Current

ModSquad

Jan 2026 - Present (7 months)

Provide bilingual Portuguese-English support for Spotify through ModSquad in a fast-paced remote environment. Manage up to 5–6 live conversations simultaneously during peak periods, resolve account and service issues, document cases accurately, and escalate complex requests. Apply de-escalation, problem-solving, and cross-cultural communication daily.

Customer Support English Portuguese Problem Solving Communication Skills Conflict Resolution De escalation Cross Cultural Communication Remote Work Case Documentation

Current

Clinical Psychologist

Current

Wellz by Wellhub

Nov 2021 - Present (4 years 9 months)

Provide online psychotherapy through a corporate mental health platform, supporting employees with anxiety, stress, burnout, career challenges, and workplace concerns. Conduct assessments, develop evidence-based treatment plans, track progress, and maintain confidential documentation. Apply active listening, communication, and employee well-being expertise in every case.

Active Listening Confidentiality Cross Cultural Communication Empathy Clinical Psychology Employee Well being Communication Skills Emotional Intelligence and Influence Conflict Resolution Problem Solving Case Management Evidence Based Practice

Recruitment and Selection Associate

Junip

Oct 2018 - Nov 2021 (3 years 1 month)

Supported recruitment and selection activities for a student-run consulting organization over three years, including job promotion, candidate screening, interview scheduling, interviews, candidate communication, onboarding, and team integration. Applied communication, organization, teamwork, and people-centered judgment throughout the hiring process.