Open to opportunities

Thandiswa Stephanie Amon

@thandiswastephanieam

Customer support professional offering remote email and chat support with strong administration and collections experience.

Namibia

Message

What I'm looking for

I’m looking for a remote customer support role (email and chat), where I can assist customers, resolve queries professionally, and handle administration and follow-ups with professionalism under pressure—available to start immediately.

I’m a customer support professional with experience in call centre operations, administration, debt collection, and reception. I handle customer queries professionally through phone, email, and chat while staying calm and effective under pressure.

In my recent role at Blake & Associates, I worked as a Receptionist, Debt Collector, and Call Centre Agent—assisting clients, managing appointments and records, following up on outstanding payments, and resolving issues efficiently. I’m a fast learner, reliable, and comfortable working remotely to respond to emails and chats.

I previously worked at Novelty Communications as a Call Centre Agent across campaigns for Telecom Namibia, Telecom Directory, MTC, and Santam Limited Namibia, where I built customer relationships and supported strong performance. I’m committed to clear communication in English and Afrikaans and to delivering outstanding customer service remotely.

Experience

Work history, roles, and key accomplishments

Current

Call Centre & Collections Agent

Current

Blake & Associates

Jan 2025 - Present (1 year 5 months)

Worked as a receptionist, debt collector, and call centre agent, assisting clients with professional phone-based support and customer query resolution. Managed appointments and records, followed up on outstanding payments, and handled tasks efficiently in a fast-paced environment.

Customer Service Phone Support Debt Collection Receptionist Appointment Scheduling Complaint Handling

Call Centre Agent

Novelty Communications

Oct 2024 - Dec 2024 (2 months)

Managed multiple telecom-related campaigns simultaneously and adapted sales approaches to different products and customer demographics. Consistently exceeded targets and increased sales and customer retention by 20% through persuasive communication and active listening.

Call Centre Operations Campaign Management Sales Support Customer Retention Persuasion Active Listening

Debtors Clerk

Coetzee Debt Collectors

Aug 2024 - Sep 2024 (1 month)

Managed accounts receivable by tracking amounts owed by customers, sending invoices, and following up to ensure timely payments. Maintained accurate customer account records and processed front-desk transactions while assisting with daily operational record keeping.

Accounts Receivable Invoicing Record keeping Admin support Complaint Handling