Fransiska Somses

Provide professional front-line customer service, manage appointments, create and maintain customer accounts, prepare quotations and invoices, submit medical-aid claims, handle petty cash and banking, and run daily and month-end reports.

Managed customer accounts, followed up on outstanding payments, assisted with credit approvals, maintained debtor documentation, prepared month-end reports, processed hire-purchase documentation, and supervised clerical staff.

Worked toward sales and gross-profit targets, developed action plans, built relationships with customers, identified prospects, demonstrated products, handled complaints, prepared quotations, and assisted with stock takes.

Received, counted, and recorded incoming stock, verified physical stock against inventory records, maintained organized warehouse storage, recorded stock movements, and handled customer complaints.

Prepared and maintained inventory records, managed stock receiving and deliveries, determined storage methods, assisted with ordering, recorded damaged merchandise, and conducted weekly and monthly stock counts.

Managed customer accounts, processed transactions, assisted customers with account and payment enquiries, maintained accurate documentation, and provided professional customer service.

Completed an HR Certificate and preparing to commence a Diploma in Human Resources.

Completed a certificate of achievement as a Peer Educator.

Completed a certificate in Basic Computer Skills covering Microsoft Word, PowerPoint, web browsing, email, and basic computer operations.

Completed a certificate of achievement in HIV/AIDS & Community Mobilisation.

Completed high school education with a focus on English, Afrikaans, Business Studies, Economics, and Accounting.

Completed a certificate program in Introduction to Retail Customer Care & Sales.