Open to opportunities

Thalia Rosales

@thaliarosales

Message

I’m an EMT and office assistant keeping patients and records on track.

Zimbabwe

Message

What I'm looking for

I’m looking for a role that offers “challenge and opportunity for my career development,” where I can support patient care and documentation in the EHR while handling office operations reliably with strong attention to detail.

I’ve combined patient-facing emergency support with detailed healthcare documentation, from “Respond to 911 calls for emergency medical assistance” to “Performing documentation in the EHR, gathering information from the patient’s visit.” I’m “bilingual: English & Spanish,” and I bring “attention to detail,” “adherence to health standards,” and the ability to “handle high workload” under pressure.

In recent roles with Mobile County EMS and as an Office Manager Assistant, I’ve supported day-to-day operations by “Work[ing] hand in hand with the office manager,” “Processed medical records,” “Patient private pay deposits using excel,” and “Answering phone calls,” along with “Scheduling Interviews” and “Maintaining Files.” I’m ready to secure a position that offers “challenge and opportunity for my career development” while consistently serving the organization to the best of my abilities.

Experience

Work history, roles, and key accomplishments

Current

Office Manager Assistant

Current

Mobile County EMS

Jul 2021 - Present (4 years 11 months)

Worked with the office manager to process medical records and handle patient private-pay deposits in Excel. Managed office communications, including answering calls, taking/delivering messages, scheduling interviews, and maintaining files.

Medical Records Processing Excel (Deposit Tracking)Patient Private Pay Deposits Taking Messages Office Administration

Emergency Medical Technician

Mobile County EMS

Jan 2021 - Apr 2021 (3 months)

Responded to 911 calls for emergency medical assistance and supported patient care in the field. Communicated effectively in English and Spanish and maintained current EMS certifications.

EMT Patient Support ACLs PALS

Crew Member (Chick-Fil-A)

Chick-Fil-A

Mar 2018 - Jan 2021 (2 years 10 months)

Managed high workloads with strong attention to detail while adhering to health standards. Maintained cleanliness in work stations.

Attention To Detail

Scribe & Physician Assistant

Scribe Innovations

Jul 2017 - Jan 2018 (6 months)

Provided personal assistance to a physician and performed documentation in the EHR. Collected information from patients’ visits to support accurate charting.

EHR Patient Charting Physician Support Administrative Assistance

Crew-member/Worker

McDonald's

Sep 2015 - Oct 2017 (2 years 1 month)

Handled high workloads while maintaining attention to detail and adhering to health standards. Supported basic cooking tasks and equipment-related duties.

Attention To Detail Basic Cooking Knowledge

Education

Degrees, certifications, and relevant coursework

University of South Alabama

Bachelor’s Degree in Emergency Medical Services, Emergency Medical Services

Completed a Bachelor’s Degree in Emergency Medical Services, graduating in May 2022. Also completed EMT (Fall 2018), A-EMT (Summer 2019), and Paramedic (Fall 2020) programs.