I’m looking for a role that allows me to develop new skills, take on challenges, and grow my career in an international setting. I want to keep learning every day and contribute to a team that shares that mindset.
TL
Looking for a job
Thainara Lima
@thainaralima
Customer Success Manager helping clients achieve results through strategy, data, and proactive support.
BrazilWhat I'm looking for
I am a Customer Success professional with 3 years of experience. I began my career as a young apprentice in 2021, supporting operations and client management. Over time, I grew into Customer Success roles, coordinating client schedules, training new team members, and managing a portfolio of over 100 clients in digital marketing and product launches. I’m experienced with CRM tools, Freshdesk, Google Workspace, and community management. I’m passionate about helping clients achieve results, improving processes, and creating meaningful connections that drive business growth.
Experience
Work history, roles, and key accomplishments
ID
Customer Success Manager
Ignição Digital
Sep 2023 - May 2025 (1 year 8 months)
Managed a portfolio of 100+ clients from onboarding to long-term success, driving 50%+ active engagement and consistently strong NPS while identifying upsell opportunities and mitigating churn risks.
ID
Customer Success Assistant
Ignição Digital
Jan 2023 - Sep 2023 (8 months)
Provided operational and client support to the CS team, generated monthly reports, analyzed NPS data, updated CRM records, and managed learning platform content to improve user experience.
Education
Degrees, certifications, and relevant coursework
CO
Colégio Estadual Juscelino K. de Oliveira
High School Diploma, General Secondary Education
Activities and societies: Managed content uploads and organization in the learning platform (Alpaclass); generated monthly reports and collected NPS data.
Completed High School Diploma with coursework and activities supporting digital learning platform content management and reporting.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
BrazilAuthorized to work in
Salary expectations
20k+ USD
Social media
Job categories
Customer Success ManagerCustomer Success ManagerCustomer Success SpecialistCustomer Success And OperationsCustomer Onboarding SpecialistDirector of Client SuccessDigital Marketing AnalystCustomer Support ManagerCustomer Experience ManagerClient Success ManagerSr. Manager Of Customer SuccessCustomer Success ProfessionalCustomer Success LeadCustomer Success Renewals ManagerCustomer Success Executive
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