TPThaina Palagani
@thainapalagani
Administrative professional with accounting studies and strong Excel and client-service skills.
BrazilWhat I'm looking for
Sou uma profissional administrativa com experiência em atendimento ao cliente, rotinas de escritório e suporte operacional em ambientes presenciais e home office. Trabalhei em consultório, projetos comunitários e empresas de telecomunicações e auditoria, desenvolvendo organização, controle de documentos e apoio a equipes.
Na TIM foquei em vendas, fidelização de clientes e cumprimento de metas/KPIs; na PwC atuo como Técnico de Operações/Specialist, tabulando documentos, recalculando folhas em Excel e apoiando auditorias com ferramentas como Aura e Alteryx.
Estou cursando Técnico em Contabilidade, tenho conhecimento do Pacote Office, Excel e habilidades em digitação, organização e trabalho em equipe, sempre cumprindo prazos e padrões de qualidade e compliance.
Experience
Work history, roles, and key accomplishments
PBSupported audit teams by tabulating contracts and financial documents in Excel, recalculating payroll, preparing working papers using PwC tools (Aura, Alteryx), and ensuring compliance with quality and delivery deadlines.
TBConsultor de Relacionamento
TIM Brasil
May 2021 - Nov 2022 (1 year 6 months)
Conducted remote customer service and sales of TIM products, met KPIs, performed customer retention through consultative support, resolved complaints, and updated customer records.
Recepcionista
Sandra Regina de Mello
Oct 2014 - Feb 2020 (5 years 4 months)
Managed front-desk operations for a dental clinic, controlling and archiving documents, maintaining appointment schedules, preparing budgets, and handling phone and in-person patient interactions.
Auxiliar de Escritório
Patrulheiros Mirins
Oct 2012 - Aug 2014 (1 year 10 months)
Performed general office routines including filing, delivery and receipt of documents, spreadsheet control, and telephone and public-facing customer service.
Education
Degrees, certifications, and relevant coursework
Técnico em Contabilidade
Technical Diploma in Accounting, Accounting
Currently enrolled in a technical accounting program focusing on accounting principles and practical bookkeeping skills.
ABCAprendiz
Certificate of Completion, Administrative Techniques
2012 - 2012
Completed a professional training course in administrative techniques.
Ensino Médio (High School)
High School Diploma, General Education
Completed secondary education (Ensino Médio) in Brazil.
Poligono Idiomas
Certificate of Completion, English Language
2014 - 2014
Completed a basic-level English course.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
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