Thabisile Duma
@thabisileduma1
Client-focused senior associate with customer service, administration, and beauty therapy expertise.
South AfricaWhat I'm looking for
I am a client-focused professional with experience across customer service, administration, and beauty therapy. I currently work as a Senior Associate supporting British Gas energy campaigns, managing meter bookings, account updates, tariff renewals and new-account setup, and previously ran a beauty therapy practice delivering facials, lashes, waxing, and nail services.
I bring hands-on production support experience from photography assisting and event setups, plus front-desk and ward-hostess experience in hospitality and healthcare. I am organized, service-oriented, fluent in English and IsiZulu, and thrive in roles that combine direct client care with administrative responsibility.
Experience
Work history, roles, and key accomplishments
Senior Associate
WNS Global Services
Jan 2023 - Present (3 years 1 month)
Assist customers for British Gas energy campaign by booking smart meter jobs, recording meter readings and renewing tariffs to keep accounts up to date; also create new customer accounts to enable service activation.
Runner / Assistant Photographer
Vineyard Production
Jan 2023 - Apr 2023 (3 months)
Supported photography shoots by setting up lights, managing strobes and tethering cameras to streamline production and ensure technical readiness on set.
Beauty Therapist
Perfect 10
Mar 2016 - Dec 2022 (6 years 9 months)
Delivered comprehensive beauty services including skin analyses, facials, lashes, makeup, massages, tanning, manicures/pedicures, acrylic and gel polish, waxing and threading to improve client satisfaction and retention.
Ward Hostess
Life Entabeni Hospital
Jan 2014 - Dec 2014 (11 months)
Escorted patients to dining areas, provided menus and served meals and beverages to ensure timely nutrition delivery and patient comfort.
Receptionist / Admin
Bayside Hotel Group
Aug 2012 - Dec 2013 (1 year 4 months)
Managed guest check-in/check-out, greeted guests, answered inquiries and handled incoming calls to maintain front-desk operations and guest satisfaction.
Education
Degrees, certifications, and relevant coursework
India Institute of Technology (Madras)
Diploma in Film Studies, Film Studies
2021 - 2021
Completed a diploma in Film Studies at the India Institute of Technology Madras in 2021.
Elangeni College
National Vocational Certificate, Office Administration
2015 - 2015
Obtained a National Vocational Certificate in Office Administration in 2015.
Vuyiswa Mtolo Secondary School
High School Matric, General Secondary Education
2005 - 2006
Completed secondary education (Matric) with subjects including Biology, IsiZulu, English, Business Economics, History, Afrikaans and Geography.
Availability
Location
South AfricaAuthorized to work in
Job categories
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