Bonolo Motswagae

Managed salon operations including stocktaking, cash reconciliation, customer service resolution, and drove product sales and local marketing initiatives over a 3-year tenure.

Sold newspaper subscriptions through outbound calls, consistently meeting and exceeding sales targets and handling customer inquiries to close renewals and new subscriptions.

Delivered beauty treatments, supported product sales and assisted with administrative tasks to support spa operations over a one-year period.

Provided facials, manicures, pedicures, massages, makeup and waxing as an all-round therapist, ensuring high client satisfaction and service quality during a one-year period.

Performed front-desk duties including student enquiries, reception administration and basic office support during a one-year tenure.

Planned and organized holiday packages, sold and booked flights and accommodation, and managed customer itineraries over a four-year period.

Activities and societies: City & Guilds Cosmetology Diploma modules: Anatomy & Physiology, Nail Tech, Swedish Massage, Facial & Electrolysis, Manicure, Wax and Pedicure

Completed Grade 12 with vocational focus in cosmetology and related practical modules.

Activities and societies: Modules included call center inbound and outbound, introduction to computers, and debt collection

Studied customer service with training in call center inbound and outbound operations and an introduction to computers.

Studied receptionist and front desk duties with practical college training.