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@bonolomotswagae
Experienced beauty therapist and salon manager skilled in sales, customer service, and administration.
I am an experienced beauty therapist and salon manager with a City & Guilds Cosmetology Diploma and broad hands-on experience across spas, salons, and customer-facing roles. I have worked as an all-round therapist delivering facials, manicures, pedicures, massages, waxing and makeup, while also supporting product sales and front-desk administration.
In management and sales roles I handled stock control, cash-ups, customer queries, and exceeded targets as a call-centre outbound agent selling subscriptions. I have additional experience planning and organising holiday packages, booking flights and accommodation, and supporting reception operations.
I bring creativity, strong customer service skills, basic computer literacy, and proven sales and marketing experience. I am reliable, service-focused, and ready to contribute to a customer-centric beauty or hospitality team.
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Work history, roles, and key accomplishments
Superior Beauty Salon
Managed salon operations including stocktaking, cash reconciliation, customer service resolution, and drove product sales and local marketing initiatives over a 3-year tenure.
Avusa Media
Sold newspaper subscriptions through outbound calls, consistently meeting and exceeding sales targets and handling customer inquiries to close renewals and new subscriptions.
Annique Health & Beauty Spa
Delivered beauty treatments, supported product sales and assisted with administrative tasks to support spa operations over a one-year period.
Intimidation Beauty Spa
Provided facials, manicures, pedicures, massages, makeup and waxing as an all-round therapist, ensuring high client satisfaction and service quality during a one-year period.
Ithute Computer College
Performed front-desk duties including student enquiries, reception administration and basic office support during a one-year tenure.
BoniM Luxury Tours
Planned and organized holiday packages, sold and booked flights and accommodation, and managed customer itineraries over a four-year period.
Degrees, certifications, and relevant coursework
Grade 12, Cosmetology
2014 - 2015
Activities and societies: City & Guilds Cosmetology Diploma modules: Anatomy & Physiology, Nail Tech, Swedish Massage, Facial & Electrolysis, Manicure, Wax and Pedicure
Completed Grade 12 with vocational focus in cosmetology and related practical modules.
Certificate, Customer Service / Call Center
Activities and societies: Modules included call center inbound and outbound, introduction to computers, and debt collection
Studied customer service with training in call center inbound and outbound operations and an introduction to computers.
Certificate, Reception / Front Desk
Studied receptionist and front desk duties with practical college training.
Software and tools used professionally
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