Open to opportunities

Thabile Tha

@thabiletha

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Dedicated ICT professional with expertise in customer support and troubleshooting.

South Africa

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What I'm looking for

I am looking for a role that allows me to leverage my technical skills while providing exceptional customer support in a collaborative environment.

I am a dedicated ICT Diploma holder currently working as a Hosting Agent at 1-grid. My experience encompasses providing expert customer support for hosting services, managing client queries, and troubleshooting technical issues. I take pride in assisting customers with cPanel, DNS, and domain management to optimize their hosting experience, ensuring that I maintain positive client relationships through timely communication and effective problem resolution.

Previously, I worked as a Service Desk Analyst at Datacentrix, where I delivered first-line support for hardware, software, and network issues. My role involved managing remote desktop support and incident management, allowing me to resolve user problems efficiently. I have developed strong communication skills, enabling me to provide clear guidance and timely solutions to users, which I believe is crucial in any customer-facing role.

Experience

Work history, roles, and key accomplishments

Current

Hosting Agent

Current

1-grid

Provided expert customer support for hosting services, managing client queries and troubleshooting technical issues. Assisted customers with cPanel, DNS, and domain management to optimize their hosting experience.

CPanel DNS Domain Management Troubleshooting Customer Support Client Relationship Management Hosting

Service Desk Analyst

Datacentrix

Delivered first-line support for hardware, software, and network issues, including Active Directory and DNS troubleshooting. Managed remote desktop support and incident management to resolve user problems efficiently.

Active Directory DNS Incident Management Customer Service

Education

Degrees, certifications, and relevant coursework

Cape Peninsula University of Technology

Advanced Diploma, ICT Application Development

Currently pursuing an Advanced Diploma in ICT Application Development, building on foundational knowledge in the field. This program focuses on advanced application development techniques and methodologies.

Groutville High School

Grade 12, General Studies

Completed secondary education, achieving a Grade 12 qualification. This foundational education provided a broad understanding across various subjects.

Durban University of Technology

Diploma, ICT Application Development

Completed a Diploma in ICT Application Development, gaining foundational skills in information and communication technology. The curriculum covered various aspects of application development.