Terri Iriajen

Provided excellent client service by understanding client needs, exceeding expectations, and adhering to company standards. Managed store operations as Manager on Duty in the absence of the manager. Coached Associates on client interactions and performance to maximize productivity and capture client opportunities.

Enhanced content accuracy by detecting errors and ensuring high standards under tight deadlines. Refined complex technical and healthcare documentation, ensuring precise terminology usage and maintaining regulatory compliance standards. Reviewed and corrected citation format, case outcomes, and tables in legal documents to ensure accurate information complies with industry-standard guidelines.

Led content strategy and editorial initiatives for pet cancer awareness, developing comprehensive digital campaigns and streamlining content workflows. Mentored junior writers and managed cross-functional teams to deliver compelling content. Revamped content strategy to boost digital engagement, implemented SEO best practices, and expanded social media presence.

Identified and rectified inconsistencies in the company's database, resulting in a 20% reduction of data errors and increased reporting efficiency. Executed meticulous website content editing, ensuring consistent tone and branding of the company's digital presence. Streamlined data validation processes and implemented cross-departmental quality standards, driving measurable improvements in databas

Edited content and communications for multiple subject matter initiatives. Analyzed and synthesized data to create comprehensive monthly operating reports, increasing executive team understanding of key facility performance metrics by 20%. Developed and implemented initial Call Center Standard Operating Procedures and supplemental Training Manual Procedures for the Work Order System.

Researched and analyzed law sources such as statutes, judicial decisions, and legal codes to prepare legal documents for attorneys. Compiled and prepared draft discovery responses. Drafted and proofread interrogatories, depositions, complaints, and other legal documents as instructed by attorneys.

Reviewed and refined editorial content, ensuring adherence to AP style guidelines while maintaining strict publication deadlines and quality standards. Enhanced content quality through meticulous proofreading, strengthening reader engagement and maintaining publication credibility. Developed standardized editing protocols that improved consistency across publications while reducing revision cycles

Completed a Bachelor of Arts degree with a dual focus on Communication Studies and Journalism. Gained foundational knowledge in media, communication theories, and journalistic practices, preparing for a career in content and editorial roles.

Obtained an ABA Paralegal Certification, providing comprehensive training in legal research, document drafting, and litigation support. Developed skills essential for assisting attorneys in various legal settings and ensuring compliance with industry standards.