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Terrence Thomas

@terrencethomas1

Field Service Dispatcher at Oncor Electric Delivery coordinating field personnel and prioritizing service work to meet internal and external SLAs.

United States

Message

At Oncor Electric Delivery (via Pinnacle Group), I dispatch and route field personnel, adjust workloads, and prioritize service work to help meet internal and external SLAs. I’m also a point of contact for process and service-order questions.

At Scout Design Studio, I coordinate furniture deliveries, delivery windows, driver routes, and client updates. I also provide white-glove delivery service and handle on-call support for unexpected issues.

Earlier, as Site Supervisor at Scout Design Studio, I coordinated Atlanta delivery routes, maintained delivery records, and managed the repair technician, driving team, and fleet readiness. At Haul Hub-Atlanta, I supported customer training and product feedback during company expansion.

My experience also includes warehouse and team management at Summer Classics, where I led and mentored a team of 15+ members. I hold a Bachelor of Science in Organizational Leadership from University of Memphis and have a Driver's License, DOT Physical Certification, Non-CDL Class C, and Pallet Jack Certification.

Experience

Work history, roles, and key accomplishments

Current

Field Service Dispatcher

Current

Oncor Electric Delivery

Jul 2026 - Present (3 months)

Responsible for dispatching, routing and workload adjustments for field personnel across the service territory, ensuring internal and external SLAs are met. Serves as primary point of contact for process and service order related questions.

Dispatching Routing Workload Management Customer Service Microsoft Office Communication Skills Problem Solving Time Management Multitasking Safety

Current

Delivery Specialist

Current

Scout Design Studio

Jul 2025 - Present (1 year 3 months)

Delivers premier white-glove service across the US, emphasizing client experience and punctual deliveries. Demonstrates expertise in safely handling furniture deliveries and maintaining vehicle hygiene.

White Glove Service Customer Service Furniture Handling Vehicle maintenance Expense Reporting Special Projects

Current

Dispatch Operations Coordinator

Current

Scout Design Studio

Jul 2025 - Present (1 year 3 months)

Coordinates white-glove deliveries for high-end furniture, manages logistics with drivers, and acts as main client contact for delivery updates. Handles on-call support and ensures accurate documentation.

White Glove Scheduling Logistics Coordination Client Communication On call Support Documentation Accuracy

Delivery Driver

Courier Connection Last Mile

Mar 2025 - Jul 2025 (4 months)

Operated a truck or box truck to transport goods, loaded and unloaded cargo, and followed designated routes. Maintained accurate delivery records and provided excellent customer service.

Truck Driving Loading And Unloading Pallet Jack Route Planning Customer Service Vehicle Inspection Warehouse operations

Delivery Driver

Cowan Supply Co

Jun 2024 - Mar 2025 (9 months)

Drove safely, loaded and unloaded trucks, and made deliveries to various destinations. Communicated with customers, obtained signatures, and collected payments for cash deliveries.

Safe Driving Loading And Unloading Client Communication Shipping Documentation Cash Collections Vehicle Inspection

Site Supervisor

Scout Design Studio

Aug 2023 - Feb 2024 (6 months)

Oversaw optimized delivery coordination for Atlanta routes, ensuring clear communication with drivers and punctual deliveries using GPS and software tools. Managed repair technicians and maintained fleet readiness.

Delivery Coordination GPS Communication Skills Team Management Fleet Management Problem Solving

Operational Assistant

Haul Hub-Atlanta

Jan 2020 - Jan 2022 (2 years)

Created onboarding initiatives during company expansion and became an expert on the Haul Hub platform. Collaborated with internal teams for seamless client training and transitions, and gathered customer feedback for product refinement.

Onboarding Customer Training Customer Support Product Knowledge Communication Skills Feedback Collection

Warehouse Manager

Summer Classics

Aug 2018 - Jun 2019 (10 months)

Directed warehouse operations with a focus on optimizing efficiency and productivity. Maintained safety protocols, managed inventory, and led a team of 15+ members.

Warehouse operations Safety Procedures Inventory Management Team Leadership Mentorship Efficiency Optimization

Sales & Service Manager

Prudential Overall Supply

Aug 2016 - May 2018 (1 year 9 months)

Managed customer relations and ensured high service quality while networking through professional organizations. Led logistics on client properties and coordinated furniture movement, staging, and assembly.

Client Relations Service quality Networking Logistics Coordination Furniture Staging Coaching Feedback

Production Supervisor

Graebel Van Lines

Jan 2015 - Aug 2016 (1 year 7 months)

Oversaw work assignments, set performance goals, and ensured streamlined workflows. Maintained communication with stakeholders and monitored productivity to guarantee customer satisfaction.

Assignment Performance Goals Workflow Optimization Communication Skills Productivity Monitoring Team Leadership

Lead Team Coordinator

Big League Mover's

Jul 2008 - Jan 2015 (6 years 6 months)

Led moving teams in packing and delivering furniture for commercial and residential clients. Trained new employees on safe packing techniques and maintained company vehicles.

Team Leadership Packing Delivery Training Vehicle maintenance Customer Education Furniture Inspection