Terrence Carp

▶ Successfully delivered multiple projects&/or teams for multiple customers, predominantly in ecommerce through leadership, client relationship management, and business development.
▶ Actively contributed to local branch development (Contributed to local brand recognition assisting Marketing Operations team and leveraging personal network; Contributed to location growth and margin by leading & man

Management in Academic, Non-profit, Governmental and IT fields. Cases:
▶ In a logistics call center, I built the team and processes, defined OKRs, and set up monitoring. I also restructured the legal and fiscal setup by integrating the call center into the IT Park, which reduced taxes by over 30% and passed several audits
▶ In 2025, I audited a logistics center end-to-end, benchmarked organization

▶ Managing 4 teams, 3 products (all different context) as a hands on Delivery Manager & Leading the Agile Transformation within the company.

▶ Conducted several Agile audits, initiated the transformation, repeated the audits, as a result set benchmark higher (pretty satisfied with the results (great teams to work with)) as well as continuously improving the overall SDLC

Worked as Project Manager at Endava.

▶Doubled velocity of a development/support team of 10+
▶Mapped and organized support and development operations from multiple sources and offices (Lean, Kanban)
▶Developed KPI framework for the development team

▶Managed five departments (Accounting, Economic Financial and Audit, IT and e-Transformation, Human Resource and Secretariat, and Logistics) 50+ people 


▶Developed a performance based approach of salary for the Internal Management Division (Frameworks for each of the five divisions for activity organization, KPIs, Salary regulation based on performance and other outputs related to the methodolo

▶Managed a team of 10+
▶Managed a portfolio of 20+ Projects (250,000$ yearly)
▶Increased number of member organizations across country by 50%
▶ Founded and coordinated along with a team of programmers and volunteers the first aggregator of opportunities for youth: www.youth.md (currently managing)
▶Conducted tens if not hundreds of events (trainings, seminars, governmental, policy, open air festi

▶Planned, designed and conducted, research projects.

Day to day duties:
▶ Data collection and analysis
▶ Qualitative data research
▶ Quantitative data sets

▶Management consulting
▶Data analysis
▶Marketing research
▶Project writing

As project manager, for 2014th, 2015th and 2016th editions:
▶ Managed to cover yearly 6 universities and 10.000 students.
▶ identified and recruited local partners (local student organizations) and commercial partners
▶ Kept detailed project notes and records
▶ Developed project yearly strategies
▶ Created project team schedules (6 teams) ad task lists
▶ Monitored project progress, budget, hours,

▶ Successfully coordinated the local management activities (logistics, communication with HQ abroad, arrangements, finance, volunteers, etc) both for 2014th and 2015th editions
▶ Doubled the number of participants at second edition

▶ Conducted capacity building and capacity assessment activities,
▶ Consulted member organizations regarding strategic and operational management activities as well as financial diversification opportunities.

▶ Teaching courses of General and Organizational Management (355 Lessons per year, part-time).

▶ Chief, Projects Centre:
Responsible for academic project writing and implementation.

▶ Tripled organizations’ number of volunteers as well as properly trained them.
▶ Facilitated the acceptance of the organization in the national anti-corruption alliance. Initiated the application process of the Organization for the European Students
Union.
▶ Obtained financial support for 4 projects.
▶ Managed 6 projects (one of which a national internet platform for student complaints. The pl

▶ Represented the interests of the institution on national and international events.
▶ Awarded the ”Diploma” of the Ministry of Internal Affairs at the order of the Minister.

▶ During the first two months was promoted as Junior Manager of the Call Centre.
▶ Had 24 employees on team
▶ Recruitment, training and supervision of Junior Operators as well as making the weekly financial briefs for the headquarters in Chicago IL.

Mar 2021 · Expired Feb 2022

Apr 2019

Apr 2018

Jan 2018

„Offences against family and minors and their prevention” - The purpose of this paper is to analyze complex criminological crimes against the family and minors. In order to achieve the pursued aim, the following objectives have been established: study of the evolution of the incriminating normative framework of the offenses against family and minors; the analysis of statistical parameters of the

Sep 2017

May 2014

Studied by correspondence.

Bachelor’s Degree in Crime Law.
Bachelor Thesis: “Forensic investigation of cybercrime”
Graduation Mark: 9,83 (A)

Master’s Degree in International Business Division (Scholar).
Master Thesis: “SMEs Development in Moldova”
Graduation Mark: 8,92 (B)

Master’s Degree in Economic Law.
Master Thesis: ”Records as evidence in civil lawsuit”
Graduation Mark: 9,7 (A)

Bachelor Thesis: “The budgeting process within the enterprise”
Graduation Mark: 9,39(A)

Completed Primary School, Gymnasium and first two years of High School. During High school was actively involved in local volunteering projects and in the debate club. Was also elected as class president.

Sep 2004